Sponsorship Operations Assistants (02 Positions) (Save the Children)

Save the Children’s vision is a world in which every child attains the right to survival, protection, development and participation. Our mission is to inspire breakthroughs in the way the world treats children, and to achieve immediate and lasting change in their lives.

Save the Children started our work in Vietnam in 1990, and implements programs in the key thematic areas: Education, Health and Nutrition, Child Protection, Child Rights and Governance, Child Poverty, Disaster Risk Reduction (DRR) and Emergency Response. At present, Vietnam Country Office has programs in 20 out of 63 provinces in Vietnam.

Save the Children in Vietnam continues to develop innovative programming that reflects the overall strategic goal of measurably improving the survival, health, protection and development of Vietnam’s poorest children by strengthening the capacity of women and children, caring adults, communities and partner organizations.

Save the Children is committed to ensuring that all our personnel and programmes are absolutely safe for children.

Child Safeguarding positioning statement:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

We are looking for a Vietnamese national for:

• Vacancy: Sponsorship Operations Assistants (02 Positions)
• Location: Lao Cai

KEY RESPONSIBILITIES

Essential duties and responsibilities include the following but not limited. Other duties that are in line with relevant skills, experience and role may be assigned by Line Manager and supervisor.

1. Sponsor Servicing and Retention:

• Work closely with Operation Staff in Hanoi/ Field office and Community Volunteers to deliver and collect correspondences between the sponsored children and sponsors (letters, postcards, e-mail messages or gift package) and take responsibility on the high-quality contents and precision of the child’s letter, in which the letters must reflect the “hand/voice of the child” and the language needs to be pure and age-appropriate;
• Update Correspondence Status Tracker and follow-up with the deadline of routine correspondence;
• For special inquiries from sponsors, support Operation Staff in gathering information about the child in a timely manner;
• Support Communications Assistant in collecting inputs for communication materials (photos, videos, blogs, case-studies, etc.) and adhere to all guidelines and deadlines for all communications throughout the year.

2. Child Information Management, Eligibility & Program Participation:

• Participate and support Field Office in child enrolment, frequent child eligibility check, Mid-Year Eligibility Check and Annual Family Update, and monitoring child participation in sponsorship-funded programs;
• Coordinate data from the field and Data Management focal point in updating and reporting child’s status;
• Ensure quantity, timing and quality of child’s application form and family update form and photos collected;
• Follow Sponsorship Policies and Procedure Manual and In-country Sponsorship Procedures and Save the Children’s Child Safeguarding Policies.

3. Field Operations Events Implementation:

• Support Field Staff in providing logistics for events, such as training for community volunteers, community orientations, child enrolment campaign and events for children (if required);
• Assist implementation of operations activities in the field.

QUALIFICATIONS:

Essential

• University degree
• Good communication and organization skills and ability to complete a wide variety of tasks
• Good computer skills including MS Office, Excel, PowerPoint
• Willing to learn and travel to project sites
• Positive attitude to team work
• Basic knowledge of development work

Desirable

• Good at taking photos
• Fluent in English and Vietnamese
• Experience in working with children

APPLICATION PACKAGE:

All application packages must be submitted via
https://stcuk.taleo.net/careersection/ex/jobdetail.ftl?job=190002V1&tz=G...

In case you cannot access to the above link, please send your updated CV (in English), your cover letter and your SC’s application form to Email: Vietnam.HR@savethechildren.org

The closing date for application is 5pm on 15 September 2019. Applications will be treated in confidence. Due to the volume of applications we receive, only short-listed candidates will be contacted and CVs cannot be returned.

Save the Children is an equal opportunities employer. Our selection processes reflect our commitment to the protection of children from abuse, and our people are as diverse as the challenge we face. We welcome applications from all qualified candidates, regardless of age, disability, HIV/AIDS status, race, national origin, religion, or sexual orientation.

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