Temporary Maternity-cover Teaching Centre Admin Assistant

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Contract: 7 months | Location: Hanoi | Salary: Starts from Payband J per month VND 10,903,000 | Start Date: ASAP  

Role Purpose

The main duty of the Teaching Centre Admin Assistant is to provide quality back-end support to the Hanoi Teaching centres and the British Council Sales and Customer Management (SCM) team.

Challenges & Accountabilities 

Provide support to the Branch SCM team in sales and after-sales activities, which include, but not limited to the following: Sales   Sales via telephone: answer telephone sales enquiries when SCM staffs are not immediately available, provide basic information on courses, and book Placement Test, or forward the enquiries to Branch SCM staff for follow-up. Sales via email: reply email sales enquiries when SCM staffs are not immediately available, provide basic information on courses, and book Placement Test, or forward the enquiries to Branch SCM staff for follow-up. Sales via face-to-face consultation: receive walk-in customers’ sales enquiries when SCM staff are not immediately available, provide basic information on courses, and book Placement Test, or forward the enquiries to Branch SCM staff for follow-up. Customer Care and Support  Handle 1st-tier enquiries of existing customers via telephone, email and face-to-face; forward enquiries to relevant colleagues/teams as appropriate; Make calls to parents/students on daily, teachers comment slips; Administration and technical support  Prepare registration letters Complete paper work for events e.g. ‘reading challenge’ etc. Support the admin. For TC value added events/activities Ensure  temporary notice and signs are current Coordinate with other departments such as Facility or IT Ensuring classroom equipment and furniture meet training facility standards and relevant staff members are informed of any repairs required Provide admin support to the Branch SCM team Co-ordinate with TC Admin Executive to deliver administrative tasks at the centre:  Complete room booking in Outlook for classes and Teaching Centre events/activities. Prepare and display room change notice. Produce, update and check hard copy of class registers to make sure that they are the same as on TCMS (or any other registration) system. Gather, check and file class registers folders at the end of each term. Print/deliver certificates/registration letters (Prepared by TC Admin Executive). File the undelivered certificates. Print certificate for myClass/Letter for students when requested Manage and arrange books/notebooks for Teaching Centre courses. Stock checking books and teaching materials at the centre. Co-ordinate with Senior Teacher to get the number of books to order. Order teaching centre stationary as required and monitor it within the assigned budget Prepare the locker for new teachers Share duty officer role with the Sales and Customer Management Executive   Liaise with partner premises contact and TC Management in the event of any incident at the premises, and for housekeeping and security issues. Ensure that all responsibilities of the Sales and Customer Management Assistant are prepared for and completed by SCM Helpers in the event of leave or training Others  Any other duties as assigned by the line manager or branch manager to meet operational requirements

Requirements

Excellent English and Vietnamese. The candidate must have the ability to speak and write fluently Undergraduate degree 1 year experience in cashier or admin role  

Benefits 

• 13th month salary • Standard working hours of 37.5 hours and five days a week • 15 days public holidays (combination of Vietnam and UK public holidays) • Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only) (Family member coverage is only applicable for employment contract of 12 months or more) • Extensive training and development opportunities, both local and within the global network   Additional Information : The teaching centres operate Monday to Friday 8:30 am – 8:00 pm and on Saturday/Sunday from 08:30 - 5:30 pm. The post holder will be required to work a 5-day week on a shift system from Monday to Sunday.  Evening and weekend working is required on a regular basis   Closing Date: 15th June 2021 (23:59 Singapore Standard Time – GMT +8) A connected and trusted UK in a more connected and trusted world.   Equality Statement The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process. The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email askhr@britishcouncil.org