Global Digital Supporter Engagement Specialist

The Opportunity

Save the Children International has an exciting opportunity for you to join our team as the–Global Digital Supporter Engagement Specialistat London or any existing Save the Children office location. The role will involve up to 25% international travel.

ROLE PURPOSE:

Save the Children is looking to significantly increase our digital engagement with new and existing supporters to achieve our programmatic and advocacy goals.

Both raising funds and engaging with our supporters through campaigning in digital channels are key to delivering to the strategy.

Therefore, it is a priority for National Save the Children Member Organizations (internally called “Members”) to add to the expertise in the international team to support the growth in this channel.

This role sits within the Global Digital Engagement Team, headquartered in London, which provides strategic support and specialist technical guidance to our 27+ Members in Asia, Europe, Latin America and North America. This team also focuses on reaching out to new audiences and engaging with them in non-member markets with a special focus on a list of key markets.

This is a unique opportunity for an ambitious Digital Supporter Engagement Specialist to join our international team and bring about a change in the way Save the Children attracts, inspires and engages our supporters, who are critical to achieve our ambitions for children.

The post is responsible for:

Supporting Members to achieve significant sustainable unrestricted income growth through engaging with new and existing supporters in digital channels with a special focus on lead generation, email marketing, sms and marketing automation
During the development of global fundraising and engagement campaigns, be the Global Digital Engagement Team Representative in the clusters (working groups) and the link person between Members and SCI departments/Global Units.
Engage with the Global Fundraising Hub to integrate digital with other channels such us Donor Development, Legacies and Mid/Major Donors.
Engage with the Advocacy and Campaign team to develop political petitions and supporter journeys related to them in support of our Global Campaigning work.
Assist Non-member markets project in developing digital supporter journeys.
Be aware of the sector latest trends in supporter engagement and lead innovation in this area.

Lead strategic projects as requested by the Digital Public Engagement.

In the event of a major humanitarian emergency or during members of the team’s leaves, the role holder may be expected to work outside the normal job description and be able to vary working hours accordingly.

This role will involve the opportunity to travel to support the set up and development of lead generation and conversion programmes in new markets as well as more established fundraising markets.

SCOPE OF ROLE:

Reports to: Head of Digital Public Engagement

Number of direct reports: None

Budget Responsibilities: Indirectly responsible for meeting lead conversion and existing supporters engagement expenditure and income goals in assigned countries, in line with agreed international growth targets.

In order to be successful you will bring/have:

EXPERIENCE AND SKILLS

Essential

Demonstrable experience designing and implementing lead generation and conversion programs (ideally within an international NGO). Proven success in delivering these programmes with demonstrated financial results.
At least 1 year experience working at an international level.
Experience of working in an advisory role with a diverse range of seniority levels and markets
Solid knowledge and experience in email marketing and marketing automation at international level
Proven project management skills delivering complex projects on time and on budget with a strong knowledge of all the financial aspects of digital fundraising/marketing including analysis of costs/income, ROI, conversion and attrition data and all other relevant KPIs
Knowledge of budgeting, planning and performance management of digital fundraising/marketing
As well as technical expertise, an ability to describe complex or technical issues using terms a non-specialist can clearly understand.
Capacity to build and maintain excellent relations and to work effectively in a multicultural and multi-ethnic environment respecting diversity
Experience of working in a support role to a diverse range of fundraising markets
Strong personal, organisational and self-management skills; with an ability to lead and work in teams and motivate others
Ability to think critically, objectively, analytically and strategically, solve problems quickly and show initiative
An assertive and persuasive negotiator
A self-starter using initiative to see opportunities to achieve objectives in this role
Excellent communications skills, both written and verbal
Strong IT skills particularly in Microsoft Word, Excel, Power Point and Outlook
Ability to articulate the work of Save the Children with passion
A willingness to travel to support members directly or to relevant events as required.

Desirable

A solid understanding and experience of integrating digital with offline campaigns, especially Telemarketing.
Experience selecting and training external call centres and developing in-house telemarketing teams for lead conversion.
Solid understanding and experience developing and optimizing lead generation websites.
Solid understanding and experience developing multichannel supporter journeys.
Solid understanding and experience using marketing automation platforms.
Solid understanding of web and CRM analytics.
An understanding of working within a strategy to assess and make operational decisions
An understanding of, or experience of, working within a team with knowledge management and skill sharing responsibilities equivalent in scale and focus to this role
Fluent in English with excellent writing and speaking mandatory, additional language skills such as Spanish would be an asset

We can offer circa £ 57,000 per annum ( If based in UK) with an option of flexible of working hours

The Organisation

We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.

We are working towards three breakthroughs in how the world treats children by 2030:

No child dies from preventable causes before their 5th birthday
All children learn from a quality basic education and that,
Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.

Application Information:

Please attach a copy of your CV and cover letter with your application, and include details of your salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

Save the Children does not charge a fee at any stage of the recruitment process.

Deadline 25 July 2021

Tags: Save the Children