- Coordinate with teams to organise IT training for Blue Dragon youth
- Assist in the development and promotion of IT training for staff
- Maintain the computer lending program for Blue Dragon youth
- Provide the induction training and support for new staff about email, BD storage, Intranet sites
- Assist in setting up for some online staff meeting or training and/or some meeting if required
- Provide network administration support including management of user accounts, email, profiles and data storage; firewall configuration and management; regular backing up of data and the secure storage of backup media
- Implement and monitor the organization’s policy on internet access
- Ensure that all computer operating systems and software conform to the organisation’s standards and are appropriately licensed
- Purchase, install and commission new and replacement IT equipment
- Enhance and maintain the intranet site
- Provide support to Blue Dragon IT users and solve their computing problems in a timely manner including coordinating external services if required
- Be responsible for monitoring, maintenance and necessary upgrades of all computers, including desktops with a mixture of Windows and Open Source operating systems at Dragon House; laptops and desktops used by staff in the provincial programs; and IT classroom computers
- Regularly maintain all printers and scanners in Dragon house and ensure that these devices do not interrupt our staff’s work
- Keep records of the status and use of all equipment
- Arrange quotes, purchase and install new and replacement IT equipment
- Assist in implementing the operations of the Blue Dragon’s security systems
- Provide advice and feedback to senior management on the direction and strategy of our IT
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