Visa Assistant

Position Title: Visa Assistant
Open Period: 06/08/2022 - 06/22/2022
Vacancy Time Zone: GMT+7
Salary: USD $13,827
Work Schedule: Full-time - Indefinite subject to successful completion of probationary period
Duty Location(s): 1 in Hanoi, VM
Telework Eligible: No

DUTIES

Incumbent of this position will be responsible for all functions associated with nonimmigrant visa (NIV) application processing such as intake, data entry, biometric collection, visa printing, document pass-back, and assisting consular officers with interpretation as needed during interviews. S/he will screen incoming information from a variety of sources and organizes it in accordance with U.S. immigration law and Department of State regulations to ensure that the consular officer can effectively adjudicate NIV applications and that all legal requirements of the application process have been met.

The incumbent will process diplomatic and official visas and coordinates post’s visa referral program. In addition, s/he will assist with consular outreach activities and handles tasks related to statistical analysis and information technology, including compiling statistics and workload reports, developing and maintaining NIV databases; and maintaining the visa pages on the Embassy’s public website or internal SharePoint site.

QUALIFICATIONS AND EVALUATIONS:

Requirements:

EXPERIENCE:

At least two years of administrative and customer service experience, or other related work in the consular field, or similar work involving the application of relatively complex regulatory material is required.

JOB KNOWLEDGE: Must have:

Ability to read and follow the applicable U.S. immigration laws and visa procedures and guidelines and other English language references.
Ability to comprehend the standard work procedures and guidelines of the Consular Section and the NIV Unit, as well as the functions and activities of other sections in the Embassy, and how the work of each unit/section relates to other work units/sections.
Solid understanding of Vietnamese law as it pertains to marriage, personal property, civil rights and immigration, as well as of the national and provincial education systems, in order to be able to evaluate the bona fides of various public documents submitted.

Education Requirements: College or University studies is required.

Evaluations:

LANGUAGE:

Fluent in Speaking/Reading/Writing English is required. (This will be tested.)
Fluent in Speaking/Reading/Writing Vietnamese is required.

SKILLS AND ABILITIES: Must have/be able to:

Deal with customers in a professional and courteous manner, and to work under pressure. Advanced keyboarding and data entry skills due to the high volume of visa applications processed.
Knowledge of Microsoft Office (Word, Excel, etc.), and other common software applications and social media/internet platforms.
Ability to translate/interpret professionally English to Vietnamese and vice versa, as well as the ability to apply good judgment in evaluating evidence and to apply complex regulations.
Excellent organizational, management and interpersonal skills.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

BENEFITS:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Vietnam may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources (HR) Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.

HOW TO APPLY: All candidates must be able to obtain and hold a public trust security clearance.