Sponsorship Relations Manager

Job title: Sponsorship Relations Manager

I. ORGANIZATION BACKGROUND:

Since arriving in Vietnam (1989) and Mongolia (1997), Christina Noble and her foundation Christina Noble Children’s Foundation (CNCF) have established over 160 projects providing education, healthcare and community development humanitarian services to vulnerable and destitute children and their families and poor rural communities. To date these projects have assisted almost 900,000 children and collectively have impacted the lives of over 1,000,000 children and adults.

II. JOB PURPOSE:

The CNCF Child Sponsorship Programme (CSP) aims to assist and encourage young street children and children from disadvantaged families to gain an education and continue their schooling since 1997. The CSP provides financial assistance in the form of a monthly sponsorship amount given by individual sponsors from around the world to approximate of 1,000 children per year to support education and living. CNCF plays an important role as a bridge between children and their sponsors.

To ensure effective communication and operation of the Child Sponsorship Programme, the project team and sponsorship relations team work tirelessly to ensure the best quality of service to our beneficiaries, and a unique high-quality experience for their sponsors. The Sponsorship Relations Manager (SRM) is responsible for ensuring the communication with Vietnam Child Sponsors from across the globe. The SRM in also responsible for implementing strategies, management, coordination and administration of all the aspects of Sponsorship Relations Office to continuously improve the experience of sponsors on the programme to ensure both sponsor retention and growth.

III. JOB RESPONSIBILITIES:

1. Sponsor relations and communications

Ensure the sponsor-child correspondence meet the Sponsorship Child Safeguarding Standards and CNCF Child Protection Policy.
Be responsible for all sponsor-child communication including but not limited to answers to sponsors queries, child information requests, exchanging letters and relating matters.
Ensure all sponsor-child communication is performed adequately and in timely manner
Support CSP Program Manager to arrange sponsors visit to programme sites
Ensure that Sponsorship key messaging is integrated in all key Sponsorship and other program activities of CNCF.

2. Content quality check

Perform quality check for all Sponsorship communications content including but not limited to child’s annual reports, thank you letter, exchanging letters and other related correspondence.
Ensure all communications contents meet CNCF’s communication standards.
Ensure that Sponsorship features are consistent with CNCF’s Programs

3. Sponsorship Data Management & Tracking

Manage all sponsor related data and correspondence on Salesforce platform in a timely manner.
Keep tracking of all sponsors correspondences on Saleforces.
Develop initiatives on utilizing on new technologies and methodologies to communicate with sponsors.

4. Program Development and Improvement

Support CSP team in raising visibility and ensure that beneficiaries are benefiting from Sponsorship
Improve the communication with sponsors through contributing to targeted Child Sponsorship materials and other activities of Marcomms team
Gather and share information, photos and videos from the working areas to meet the annual communication streams and marketing requirement
Utilize external communication resources to develop the reputation of CNCF
Have and employ initiatives to Increase the experience of sponsors on CNCF’s Sponsorship Program.

5. Staff Development and Management

Ensure the whole team fully understand and follow CNCF Mission and Vision
Provide guidance, orientation and support to team members when necessary to ensure team efficiency
Take part in staff planning and recruitment of project in charge.
Be responsible for staff training and development.

6. Others

Support CSP Program Manager to develop plan for implementation of Sponsorship features
Perform others tasks requested by BOM

IV. JOB REQUIREMENTS:

Execellent verbal and written skills in English and Vietnamese;
Excellent communication skills in order to deal tactfully with wide range of people;
Having an understanding of socio-economic situation in Vietnam in general and the development work of NGOs in particular;
Capable of working well as part of a team as well as independently;
Proficiency in Microsoft Office (Word, Excel, PowerPoint);
Creative and open minded;
At least 5 years work experience on creative writing or any relevant field;
Attention to detail is highly expected; and
A good understanding of multi-cultural communications

IV. HOW TO APPLY

Interested qualified candidates are invited to send their detailed resumes and cover letter with photo in English, including copies of relevant degrees, certificates to: