Project Officer – Public-Private Mix (FIT)

POSITION SUMMARY:

• Location: Ha Noi
• Employment Type: Local, Full Time (100% FTE). This is a field-based, not office-based position. Over 80% of the employee’s time will be spent in the community
• Travel requirements: Daily travel throughout the province where located; infrequent travel for knowledge sharing and training within Viet Nam. Candidates need to own a motorbike and be willing to drive to visit participating healthcare providers.

MAIN DUTIES AND RESPONSIBILITIES:

Build and manage network of private providers

• Build a diverse portfolio of actively referring private providers, including: physicians, pharmacists, private-sector hospitals, occupational health screening companies, and X-ray facilities. Establish relationships with private providers or clinics to persuade them to cooperate with the project; Ensure that agreements are signed and up to date with private health facilities;
• Regularly visit private healthcare facilities to manage and maintain the relationship with the provider or the clinic;
• Update the customized customer relationship management (CRM/SPECTRUM) software with information about activities completed and any issues or concerns of private providers;
• Conduct training for the enrolled providers on TB knowledge, TB screening procedures and both electronic and paper data collection tools;
• Trouble-shoot and discuss any problems with private providers, while reporting the issues to the employee’s line manager and documenting the problem in the CRM/SPECTRUM;
• Ensure that clinics are provided with materials for the promotion of the project.

• Track screening data through the new PPM modules of the Access to Care Information System (ACIS);
• Promote referrals to low-performing clinics and encourage continued participation among high-performing clinics;
• Facilitate engagement and referrals using a social network targeting private sector pharmacists;
• Assist the PPM Manager to establish screening and referral from hospitals outside of the NTP’s network;
• Coordinate with occupational health screening companies to collect data on abnormal chest X-rays and facilitate testing of these individuals;
• Visit X-ray facilities and collect X-ray vouchers and X-ray results;
• Enter X-ray data into ACIS;
• Follow Ministry of Health guidelines for sputum collection and transportation;
• Transfer sputum samples for testing to public-sector laboratories;
• Provide testing results to patients and their doctors.

• Collect notification data from private providers who are treating TB in the private sector, in collaboration with the PPM Manager;
• Collect sputum for bacteriological confirmation of TB from individuals who have been enrolled on TB treatment and deliver samples to public-sector laboratories for testing;
• Enter data about notification and sputum testing into electronic data system;
• Support the M&E team in data verification of notification data.

• Support patient registration at a District TB Unit if the patient decides to take treatment in the public sector;
• Provide educational materials to TB patients and their doctors to improve understanding of the disease;
• Link patients to appropriate counselling if any questions or concerns arise.

• Support patients to register in research projects;
• Coordinate with the M&E and Research team to introduce operational research studies to the private health providers and secure their participation;
• Conduct surveys and collect feedback.

• Submit at least weekly reports to the line Manager;
• Participate in weekly meetings on progress to targets;
• Assist with the organization of quarterly networking events for private providers;
• Support all aspects of project implementation as requested.

JOB REQUIREMENTS:

• Fluency in written and spoken Vietnamese is a must
• The candidate must possess excellent communication skills
• Bachelor’s degree in public health, pharmacy, business administration, marketing, social science, development, or a related field
• Marketing and sales experience is strongly preferred
• Experience in private health sector is an asset
• Flexibility and willingness to work with private providers at a time convenient to them, including out of working hours
• Good working attitude, dynamic personality and the ability to work well individually as well as in teams
• Self-motivated, willing to learn, service-oriented and with the ability to work under high pressure and within a limited time frame
• Basic computer skills, including familiarity and comfort with using Microsoft Word, Excel, email and other kind of social network
• Knowledge of English would be an asset, but is not a requirement

APPLICATIONS SHOULD INCLUDE:

• A cover letter written in Vietnamese or English
• An up-to-date, detailed Curriculum Vitae including a recent picture
• At least two employment references (Name, Phone Number, and Email Address)

SEND AN APPLICATION:

• By e-mail to hr@tbhelp.org
• Subject: “[FIT-0523] PPM Officer in Ha Noi - Fullname”
• Deadline: 30 June 2023