Academic Operations Coordinator

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

Contract: 2 years

Location: Hanoi, Vietnam

Salary: 2,906 to 3,689 USD per month depending on qualifications and experience

Start Date: ASAP (can allow for flexibility with pre-appointment screening checks and international travel restrictions)

Closing Date: 26th July 2021 - 23:59 Singapore Time (GMT +8)

Role Purpose

•    To assure effective teaching and learning of English

•    To provide support for the effective and efficient running of teaching operations

•    To support the wider aims of the British Council and its cultural relations mission

•    To ensure a high quality customer experience

Main Accountabilities


•    Teaching classes according to agreed schedules and standards

•    Ensuring an effective learning experience

•    Ensuring teaching meets Teaching Quality standards

•    Maintaining good relationships with customers and colleagues

•    Representing the British Council’s values and supporting its plans in Vietnam

•    Enhancing the reputation of UK English teaching

•    Ensuring effective support for teaching operations

•    Ensuring compliance with applicable health & safety, customer service and child protection standards

•    Acting as main local referent for one or more main teaching life stage(s) (early years & primary or secondary)

•    Coordinating the effective delivery of promotional events

•    Line managing up to 3 teachers and supporting teaching staff in collaboration with the wider management team at the branch

Responsibilities & main duties:


•    To plan, prepare and deliver effective English language teaching that meets the needs of different learner groups

•    To monitor progress and provide regular feedback to help manage learners’ performance throughout the course, and to actively promote learner autonomy

•    To contribute to the development, evaluation, and improvement of English language courses, materials and related services, in order to best meet learners’ needs

•    To complete teaching-related administrative tasks to specified standards

•    To actively engage in professional development and performance management systems and procedures to assure high standards in teaching and learning

•    To contribute positively to the British Council’s reputation and position as a benchmark standard in best practice in the sector

•    To support marketing and promotional activities and to assist the teaching team in delivering excellent customer service

•    To ensure standards are rigorously applied and upheld in line with applicable policy in the following areas:

o    Child protection

o    Equality, Diversity and Inclusion (EDI)

o    Health and safety

Support for teaching operations

•    To act as Duty Manager when scheduled

•    To ensure that teacher absences are recorded, that cover teachers are assigned as a required and that cover teachers are provided will all necessary documents and materials

•    To ensure all applicable fire safety policies and procedures are followed

•    To respond to child-protection-related incidents and escalate / involve management colleagues as appropriate

•    To support learners with any academic or behavioural support and escalate where appropriate.

•    To support Sales and Customer Management teams in dealing with customer queries

•    To support teachers in the effective implementation of the behaviour policy

•    To support the effective implementation of child safeguarding policies and procedures, including safe collection

•    To ensure that issues with equipment or resources are reported in a timely manner to responsible staff for prompt resolution

•    To log and escalate incidents as required by policy

•    To support recruitment activities by being a member of shortlisting and interview panels

•    To assist in the running of promotional events in collaboration with the marketing team

•    To assist in the running of British Council global competitions (e.g. Global Art Competition)

Local life stage referent

•    To act as local referent for national academic managers for in-centre life stages

•    To ensure developments and updates are passed on to teaching teams and other stakeholders

•    To help ensure that teaching materials and resources for the life stages are up to date and complete

•    To provide feedback on materials, product performance etc. to appropriate teaching management team members where required

Line management and performance management

•    To line manage up to three (3) teachers in alignment with Performance Management and Professional Development (PMPD) policies and procedures

•    To assist Professional Development (PD) leads and trainers with delivery of the in-service teaching training (INSETT) programme, delivery of certifying training course (e.g. TYLEC), trainee support and administration

Customer management

•    To support the Sales and Customer Management (SCM) team in the resolution of parent and learner queries

•    To deliver parent workshops as required


•    Full proficiency in English across all 4 skills, equivalent to CEFR C2 / IELTS Band 8/9 in each of 4 sections of the academic module

•    Undergraduate degree (BA or equivalent / higher)

•    Cambridge CELTA, Trinity CertTESOL or equivalent recognised entry-level qualification to teach English as a Foreign/Second Language

•    Recognised level 7 qualification in EFL e.g. Cambridge DELTA/Trinity DipTESOL

•    At least 2 years of post-qualification experience (600 hours) covering at least two of the following age-groups

     o    Young learners aged 6 to 10

     o    Young learners aged 11 to 13

     o    Young learners aged 14 to 17


•    Enjoy 35 working days of annual leave plus Vietnamese public holidays

•    We will arrange your visa and work permit.

•    We will pay for quarantine facilities and also pay the applicable pro-rata basic salary for the period of quarantine

•    Transfer Package – for those recruited outside Vietnam only

•    Medical allowance

•    Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!


Additional Information

•    Teaching schedules typically involve both evening work and working on Saturdays and Sundays – the times at which most teaching activity takes place.

•    Coordinators may be occasionally required to work in one or more centres in the city they are based in, but scheduling policy is to restrict teaching to one location only on any given day.

•    Schedules are subject to change periodically, but advance notice is given.

•    Should operational needs require, coordinators may be asked to carry out teaching-related, non-teaching tasks in lieu of teaching (e.g. developing teaching materials, administrative tasks etc.) as part of their scheduled hours.

Covid-Related Restrictions

This job posting is for an as soon as realistically possible start date, with the aim to onboard by late May in preparation for summer courses. This timeline is taking into account the challenges anticipated in global movement at this moment in time. If offered a position, we will begin the work to bring you to Vietnam at the first opportunity once all government and procedural standards have been met. Please be aware that Vietnam has currently shut down international flights and we need to apply for space for 'experts' on government sponsored chartered flights, and for this reason it might not be possible to relocate partners and dependents at the same time as the applicant, but we will make all efforts to make sure all are relocated as soon as is realistically possible. If you are unable to relocate to Vietnam at time of job offer due to these restrictions, we will have to withdraw the job offer.

Please also note that all incoming passengers on international flights are currently quarantined for 14 days. We appreciate your understanding on the above issues, and hope for a lifting of restrictions in the coming months.

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

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