Cán Bộ Hỗ Trợ Thị Thực (Visa Support Officer) – Đại sứ quán Anh

The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Application deadline: 7 August 2023
Type of Position: Full-time, Fixed Term.
Working hours per week: 39.5
Location (City): Hanoi
Type of Post: British Embassy
Number of vacancies: 1
Salary: VND 28.104.748 VNĐ/month
Start Date: 18 September 2023

Job Description (Roles and Responsibilities)

Main purpose of job:

UKVI Vietnam works closely with Home Office International Operations (HOIO) Vietnam, Visa Hubs and Central Service Teams in the UK to deliver a world-class visa service that supports UK economic growth & prosperity and keeps the UK border safe & secure.

We are seeking a flexible colleague who will work well in a busy IT-based office environment, who can deliver their work on time and to a high standard. You will need to be adaptable and show a willingness to undertake a variety of tasks. You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us – so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues.

The successful candidate will be a self-starter who can successfully work in a small but busy team. They will have an inquisitive mind, strong administration ability and be a team player with excellent interpersonal and time-management skills.

Roles and responsibilities / what will the jobholder be expected to achieve?:

Enrichment activity: To deliver Vietnam enrichment activity by undertaking information enquiries with internal and external partners, undertaking document checks and conducting visa customer interviews – all within agreed priorities, deadlines and customer service-standards.

Generating statistics/ Admin support: To generate monthly visa statistics and all other relevant administration to support the UKVI team.

Translating: Translating documents between Vietnamese and English.

Essential qualifications, skills and experience

Education: must be a university graduate

An excellent command of English and Vietnamese (written and spoken). This will be tested at interview.

Good communication and people-friendly interpersonal skills, and the ability to develop productive relationships with other teams around the network

Strong computer skills (MS Office, accessing databases & web based applications)

The ability to work as part of a small team in Hanoi and work under pressure to meet challenging targets

A positive attitude, can do attitude, with attention to detail

Desirable qualifications, skills and experience

A background in immigration administration or other administration role in an overseas Embassy

A background of checking or testing information submitted to a private or government sector organisation

Familiarity with the Vietnamese social system and official documents held by Vietnamese citizens

Required Behaviours

Making Effective Decisions

Managing a Quality Service

Delivering at Pace

Working Together

Other benefits and conditions of employment

This position is being advertised as a full-time, fixed-term role to be based in Hanoi.

Learning and development opportunities (and any specific training courses to be completed): The Foreign, Commonwealth and Development Office is committed to developing its staff. There will be opportunities for formal training alongside collaborating with a wide range of colleagues delivering on-the-job learning.

Working in a diplomatic mission
International policy skills course
UK Diplomatic Academy foundation learning
Regional and London-based formal learning opportunities

Employment offers are subject to successful clearance of pre-employment and security checks. Staff who are locally recruited by the British Embassy are subject to Terms and Conditions of Service according to local employment law.

No accommodation or relocation expenses are payable in connection with this position. Visa sponsorship may be possible for non-Vietnamese nationals if meet local requirements. Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Disabled and ethnic minority applicants will be invited to interviews if meeting the minimum requirement of the job. Working patterns: This is a full-time post with 39.5 of working hours per week. The Embassy is committed to supporting flexible working wherever possible. For security reasons, routine working outside of the office is not possible.

How to Apply

All applications must be received before 23:55 (Local Vietnam Time) on the day of the deadline indicated above. Apply before 23:55 on 7 August 2023: https://ow.ly/3iix50Pj94p