Cán Bộ Hỗ Trợ Thị Thực (Visa Support Officer) - Đại sứ quán Anh

Application deadline: 18 August 2022
Type of Position: Full-time, Temporary
Working hours per week: 35
Location (City): Hanoi
Type of Post: British Embassy
Number of vacancies: 1
Salary: VND 26,171,074
Start Date: 17 October 2022

Job Description (Roles and Responsibilities)

Main purpose of job:

UKVI Vietnam works closely with UKVI Delhi, Bangkok and Sheffield to deliver a world-class visa service that supports UK economic growth & prosperity and keeps the UK border safe & secure. We are seeking a flexible colleague who will work well in a busy IT-based office environment, who can deliver their work on time and to a high standard. You will need to be adaptable and show a willingness to undertake a variety of tasks. You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us – so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues. The successful candidate will be a self-starter who can successfully work in a small but busy team. They will have an inquisitive mind, strong administration ability and be a team player with excellent interpersonal and time-management skills.

Roles and responsibilities / what will the jobholder be expected to achieve?:

Enrichment activity: To deliver Vietnam enrichment activity by undertaking information enquiries with internal and external partners, undertaking document checks and conducting visa customer interviews – all within agreed priorities, deadlines and customer service-standards.
Generating statistics/ Admin support: To generate monthly visa statistics and all other relevant administration to support the UKVI team.
Translating: Translating documents between Vietnamese and English.

Essential qualifications, skills and experience

Essential on arrival: Education: must be an university graduate;
A positive attitude, can do attitude, with attention to detail
The ability to work as part of a small team in Hanoi and work under pressure to meet challenging targets
Strong computer skills (MS Office, accessing databases & web based applications)
Good communication and people-friendly interpersonal skills, and the ability to develop productive relationships with other teams around the network
An excellent command of English (written and spoken). This will be tested at interview.

Language requirements:

Language: English
Level of language required: Fluent – Written and Spoken
Nationality requirements: Vietnamese National

Desirable qualifications, skills and experience

A background in immigration administration or other administration role in an overseas embassy
A background of checking or testing information submitted to a private or government sector organisation
Familiarity with the Vietnamese social system and official documents held by Vietnamese citizens

Required behaviours: Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together

Cán Bộ Hỗ Trợ Thị Thực (Visa Support Officer) – Đại sứ quán Anh

Job Description (Roles and Responsibilities)

Roles and responsibilities / what will the jobholder be expected to achieve?:

Essential qualifications, skills and experience

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