Community Programs Manager

JOB TITLE: Community Programs Manager

POSITION SUMMARY:

Number of staff: 02 Full time position: 100% FTE Duration of contract: 1 year (extension to be based on performance and availability of funds) Location: Ha Noi or Hai Phong Travel requirements: Frequent travel throughout the duty station and infrequent travel for knowledge sharing in Viet Nam

BACKGROUND:

IRD VN is a locally registered social enterprise with the mission of improving public health by alleviating the societal and individual burden caused by infectious diseases and non-communicable diseases. IRD VN works on the endTB and endTB-Q projects which have introduced and evaluated delamanid- and bedaquiline-based regimens for treatment of MDR-TB in Viet Nam. In addition, IRD VN has been implementing mobile chest X-ray screening campaigns in key populations, such as the elderly and isolated island communities. IRD VN was founded as part of the Interactive Research and Development (IRD) network, a network of global health research and service delivery companies. IRD’s pioneering work in areas where global health, behavioral economics and information technology converge have provided an exciting impetus for growth. IRD’s teams support and operate global health research and delivery programs in Bangladesh, Democratic Republic of Congo, Ethiopia, Indonesia, Jordan, Kenya, Malawi, Nepal, Pakistan, Tajikistan, Uganda, South Africa, Timor Leste, United Arab Emirates, Viet Nam and Zimbabwe. Please visit http://ird.global

In collaboration with the National TB Control Program (NTP), IRD VN is helping to build a comprehensive Search-Treat-Prevent TB program across four cities in Viet Nam (Hanoi, Ho Chi Minh City, Hai Phong and Hoi An). In the short term, we are aiming to 1) increase TB detection and treatment in key populations, such as household contacts, children and people visiting private healthcare providers; 2) provide social support and adherence monitoring options to improve TB treatment outcomes; and 3) scale up TB infection screening and treatment services. We hope these efforts will lead to declines in Viet Nam’s TB burden over the medium and long term.

Our organization is growing quickly and we are searching for a highly qualified, independent, experienced and motivated Community Programs Managers in Hanoi and Hai Phong to build a team and support the implementation of services across assigned districts. We are searching for an excellent communicator, who can maintain strong relationships with government staff while training, mentoring and motivating field staff to improve project performance. For additional information please refer to our website: www.tbhelp.org

JOB RESPONSIBILITIES:

Partner Management

Meet with Provincial-, District-, and Ward-level health staff to discuss implementation of community programs for TB;
Create workplans and protocols that are acceptable for local government authorities for the implementation of mobile X-ray events, household contract tracing and community screening activities;
Liaise with partners for the implementation of community-based TB active case finding, specifically regarding the establishment of activities, participant/community mobilization, trouble-shooting problems and low performance, and ensuring that deadlines are met and targets are achieved/exceeded;
Ensure proper and timely distribution of monetary incentives to collaborators and partners.

Program Management

Recruit and directly supervise the work output of several Program Officers;
Manage implementation of mobile chest X-ray screening, household contact investigation, and latent TB testing and treatment in line with grant workplans;
Ensure implementation of NTP guidelines in the community;
Develop Standard Operating Procedures (SOPs) for chest X-ray screening and contact investigation;
Communicate regularly with the district and ward level health staff to ensure consistent implementation of the project activities;
Trouble-shoot productivity challenges in the community;
Supervise the implementation of mobile chest X-ray screening events on weekends;
Manage supplies of testing kits and consumables for active and latent TB testing;
Share and explain data summaries developed by the M&E team with District TB Units, Provincial TB Hospitals, National TB Program, etc.;

Training & Mentoring

Prepare engaging training materials, role-play scenarios and presentations for health workers;
Train (and re-train) health workers on project SOPs and data collection systems;
Provide more practical ‘on the job’ training at the commune level so health workers are able to maximize case detection and their performance-based incentives;
Mentor staff based in the districts, maintaining regular communication with them about their challenges and performance;

Data Management

Ensure complete capture of active case finding data in the Access to Care Information System (ACIS);
Support the compilation of project data from districts and relay to the Monitoring and Evaluation (M&E) team;
Illustrate and explain performance issues utilizing project data to District TB Officers and healthcare workers;
Troubleshoot data quality issues in the field;
Communicate any issues discovered during field visits to management in a timely manner;
Mentor staff based in the districts, maintaining regular communication with them about their challenges and performance;

Reporting requirements

Prepare a weekly field visit report, detailing the work completed and planned;
Ensure that all project administrative documents are accurately updated and maintained;
Maintain detailed notes on project activities;
Draft and review quarterly narrative reports in English and other project deliverables to international stakeholders;
Coordinate with Finance & Accounting (F&A) department and administration to monitor project budgets and prepare finance reports based on generally accepted accounting principles, IRD VN guidelines and donor requirements;
Meet quarterly reporting deadlines.

Other

Ensure effective, timely responses to key stakeholder inquiries and concerns;
Provide regular status update to supervisors and other key project stakeholders;
Attend periodic meetings to report project progress;
Communicate with IRD VN Directors and Managers about procurement needs;
Assist with procurement of supplies for the project;
Facilitate and accompany, if possible, project site visits by external parties;
Assist in all aspects of the implementation of the interventions of the grant;
Other activities requested by IRD VN Directors.

QUALIFICATIONS:

Academic credentials

Bachelor’s degree in a field related to health, epidemiology, development, or management is required
Master’s degree preferred

Work experience

Minimum 5 years of relevant work experience required
Extensive experience engaging with government agencies
Minimum 2 years of project management experience required
Health-related work experience is strongly preferred

Professional qualifications

Self-motivated, independent working style
Experience with personnel management
Experience with working in collaboration with government health officials is required
Able to independently write reports and create presentations

LANGUAGES REQUIREMENTS:

Fluency in Vietnamese and English (both written and verbal) is required

APPLICATIONS SHOULD INCLUDE:

A cover letter written in English
A detailed Curriculum Vitae
At least two employment references (Name, Phone Number, Email Address)
All applicants are requested to highlight their experience managing and motivating teams of people either in their CV and cover letter.

SUBMIT AN APPLICATION:

By e-mail to HR@tbhelp.org
Subject: ‘Application for Community Programs Manager – HN/HP’
No later than 15 December 2020

Compensation will be commensurate with experience. Full benefits will be included in the compensation package.

All applications will be carefully considered, but only short-listed applicants will be interviewed. If you do not hear from us within 21 days of the closing date, this means your application was unsuccessful.

IRD VN is an equal opportunity employer.