Consular Assistant (General) – Supervisory Consular Assistant

To apply for this position, visit the Mission internet site at then click the “Apply Now” button. For more information on how to apply, please review the guidance on the Embassy web site. Note: The Embassy Human Resources Office is unable to acknowledge the receipt of your documents due to the high volume of applications received. If you do not receive a notification email from ERA within four weeks of the vacancy announcement’s closing day, it is likely that you did not qualify for the position or did not submit a complete package.
- Hiring Path: Open to the public - Who May Apply/Clarification: For USEFM - FS is FP-5 (Step 1 through 4). Actual FS salary determined by Washington D.C. - Open to: All Interested Applicants / All Sources Public Trust - Background Investigation Permanent - Security Clearance Required : Public Trust - Background Investigation - Appointment Type Details : Indefinite subject to successful completion of probationary period - Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply. - Summary: The work schedule for this position is: Full Time 40 hours per week Start date: Candidate must be able to begin working within a reasonable period of time 90 days of receipt of agency authorization and/or clearances/certifications or their candidacy may end. - Travel Required: The incumbent may be required to work occasional unplanned overtime and is expected to be ready to resolve unexpected situations. S/he will be the first person to be called upon during emergency visa processing for official visa travel or travel involved a life and death situation.
Incumbent of this position will supervise LE employees of the Nonimmigrant Visa (NIV) and Fraud Prevention (FPU) units of the Hanoi Consular Section. S/he will be under the supervision of the Nonimmigrant Visa Chief and the LE Staff Supervisory Consular Office Specialist. S/he will identify workload priorities and assign tasks to personnel under his/her supervision, making daily work adjustments to ensure that the NIV Unit’s responsibilities are fulfilled efficiently. The incumbent will monitor and track statistics for the NIV Unit and ensures the accuracy of the various reports produced by the consular systems. S/he will work directly with the supervisors to set long term goals for the units and works on personnel issues and other management control items within the scope of the LE staff. The incumbent will provide expert advice on the full range of visa services to subordinate employees, FSOs, and Consular Assistant/Associate EFMs. S/he will serve as primary point of contact for external organizations and others who use visa services. The incumbent will serve as a back-up to the Supervisory Consular Office Specialist in the areas of office management (budget, staffing, and operational management). In addition to his/her administrative and supervisory responsibilities, the incumbent will be responsible for all of the same duties as the staff s/he oversees. These duties include all functions associated with the NIV, fraud prevention, American Citizen Services (ACS), and Adoption- Special Immigrant Visa units of the Consular Section.
- EXPERIENCE: At least five years in the area of Consular or immigration services or demonstrated equivalent experience in dealing with immigration and visa laws and procedures is required. In addition to prior subject matter experience related to Consular and/or visa work, the position requires twelve months of previous experience in supervising or leading others. - JOB KNOWLEDGE: Must have: Ability to read and comprehend U.S. immigration laws and visa regulations, visa processing guidelines and general office management practices, as well as the roles of the Department of States and Department of Homeland Security as they relate to NIV processing. General knowledge of Vietnamese law as it pertains to marriage, personal property, civil rights and immigration, as well as of the national and provincial education systems.
  • Education Requirements:College or University studies is required.
  • Evaluations:
- LANGUAGE: Level 4 (Fluent) Speaking/Reading/Writing English is required. (This will be tested.) Level 4 (Fluent) Speaking/Reading/Writing Vietnamese is required. - SKILLS AND ABILITIES: Must have/be able to: Advanced keyboarding and data entry skills and experience in Microsoft applications including spreadsheet and database management, as well as the ability to interact with the public with patience and tact and to work under pressure. Ability to translate/interpret from English to Vietnamese and vice versa, as well as the ability to apply good judgment in evaluating evidence and to apply relatively complex regulations.
  • EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
  • QUALIFICATIONS: All applicants under consideration will be required to pass medical and security certifications.
  • BENEFITS: Agency Benefits
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Vietnam may receive a compensation package that may include health, separation, and other benefits. For EFMs, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
1. AEFM / USEFM who is a preference-eligible U.S. Veteran* 2. AEFM / USEFM 3. FS on LWOP and CS with reemployment rights **
Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given. ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau. For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
  • How to Apply:
- Required Documents: All candidates must be able to obtain and hold a Local security or Public trust clearance. To apply for this position click the “Submit Application” button. For more information on how to apply, visit the Mission internet site. Note: The Embassy Human Resources Office is unable to acknowledge the receipt of your documents due to the high volume of applications received. If you do not receive a notification email from ERA within four weeks of the vacancy announcement’s closing day, it is likely that you did not qualify for the position or did not submit a complete package. Please provide the required documentation listed below with your application:
  • Copy of Orders/Assignment Notification (or equivalent if you are AEFM / USEFM)
  • Vietnamese ID
  • Residency and/or Work Permit (If you are not Vietnamese Citizen)
  • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
  • SF-50 (if applicable)
Next Steps: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office. Thank you for your application and your interest in working at the U.S. Embassy in Hanoi.

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