Deputy Ombudsman, Istanbul, Turkey

Job ID: 29056 Practice Area - Job Family: Management Vacancy End Date: (Midnight New York, USA) 06/03/2020 Duty Station: Istanbul, Turkey Education & Work Experience: I-Master's Level Degree - 10 year(s) experience Languages: English Grade: P5 Vacancy Type: FTA International Posting Type: External Bureau: Management Contract Duration: 1 Year with possibility for extension This position is based in Istanbul, Turkey and reporting to the Ombudsman for United Nations Funds and Programmes in New York. Background The Office of the Ombudsman for United Nations Funds and Programmes (the 'Office of the Ombudsman') acts for five UN Funds and Programmes (UNDP / UNFPA / UNICEF / UNOPS / UN Women) and is an independent, confidential, neutral and informal dispute resolution resource to provide a safe place, in which all staff members and related personnel to freely bring forward workplace issues or concerns. The Office of the Ombudsman functions as an independent pillar of the integrated Office of the United Nations Ombudsman and Mediation Services ('UNOMS'). Reporting to the Ombudsman for United Nations Funds and Programmes (the 'Ombudsman'), the incumbent addresses grievances raised by staff and related personnel of UNDP, UNFPA, UNICEF, UNOPS, and UN Women (the 'Funds and Programmes'). The Deputy Ombudsman for Funds and Programmes (the 'Deputy Ombudsman') is subject to United Nations Staff Regulations and Rules as well as the applicable policies of the contracting organization responsible for administrative oversight. The objective of the services of the Deputy Ombudsman is conciliation by seeking mutually acceptable solutions through informal means. The Deputy Ombudsman will aim at fostering a harmonious and productive work environment, thereby contributing to the greater organizational and operational efficiency. The work of the Office of the Ombudsman has evolved both in terms of the type of services rendered and the complexity of the cases managed. This newly created role and function of the Deputy Ombudsman are responsive to these changes. The Deputy Ombudsman is a skilled workplace conflict resolution professional and an experienced people manager. He or she is responsible for providing conflict resolutions services, but also for supporting the Ombudsman in the oversight of the office operations. Duties and Responsibilities Under the supervision of the Ombudsman, the Deputy Ombudsman is responsible for the following duties:

Provide an impartial, independent and informal conflict-resolution mechanism for the settlement of employment-related problems for staff members and related personnel of the Funds and Programmes;
Identify and analyze policies, procedures and practices within the organizations that cause tension or conflict as well as interpret trends;
Provide training in conflict management and mediation techniques to the personnel in the Funds and Programmes;
Raise awareness among staff members and related personnel about the functions and mandate of the Office of the Ombudsman;
Participate in the development of practices, procedures, standards and policies of UNOMS, as delegated by the Ombudsman;
Contribute to the preparation of an annual report providing practical recommendations for systemic improvement;
Assist the Ombudsman in the overall administration of the office including on budget and human resources management by formulating and implementing the work plan, leading personnel performance management and development processes and ensuring that programmed activities are carried out as planned;
Travel frequently to field offices of the Funds and Programmes, as required, to deal with cases, provide training and increase awareness; and
Perform other duties as assigned by the Ombudsman.

Competencies Innovation

Ability to make new and useful ideas work

Leadership

Ability to persuade others to follow

People Management

Ability to improve performance and satisfaction

Communication

Ability to listen, adapt, persuade and transform

Delivery

Ability to get things done while exercising good judgement.

Independence

Demonstrates ability to remain autonomous and objective in the analysis of a diverse range of issues.

Impartiality

As a designated neutral party, remains impartial and pursues no personal interest, holds no stake in the outcome of an issue. Considers the legitimate concerns and interests of all affected individuals.

Confidentiality

Maintains strict confidentiality concerning matters that are brought to their attention and takes every reasonable step to safeguard confidential and privileged information. (The ombudsman shall not be compelled by any United Nations official to provide information about concerns brought to his or her attention.)

Informality

Addresses work-related issues through informal means, including mediation, listening, providing and receiving information, identifying and reframing issues, exploring a range of options and undertaking informal fact-finding. With the permission of the staff member, collaborates with other offices and services to resolve work-related concerns and conflicts while respecting the authority and mandate of the involved department or entity.

Justice

Demonstrates a concern for and commitment to justice and fairness. Is guided by the UN Charter, the UN Staff Regulations and the Staff Rules, as well as the ICSC Standards of Conduct for the International Civil Service.

Required Skills and Experience Education:

Master's degree in alternative dispute resolution (ADR) or law is required. Master's degrees in Human Resources, Organizational Behavior, Psychology, Counselling or other social sciences may be considered.

Experience:

Ten years of relevant professional experience, including six years at the international level in ADR and five years as an ombudsman or in an ombudsman office of an international organization is required. Comparable work experience as a mediator may be considered. Experience in litigation in the context of international organizations is a strong asset. UN work experience is an asset.

Language Requirements:

Fluency in English with proficiency in French or Spanish is required. Knowledge of another United Nations official language is a strong asset.

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