Field Application Engineer

Working location: Hà Nội

Job Type: Full Time

Expired date (mm/dd/yyyy): 06/09/2021

Industry: Electronics Manufacturing

SKILLS REQUIRED

Educational level

College/University graduate with Bachelor or Master of Engineering (BE/ME) in Telecommunication, Electronics, or related technology field

Work Experience

  • Experience in RF, Wireless (e.g. 3G/4G, WiFi, Bluetooth, etc.), transmission equipment and system. Especially, experience of dealing with Wireless Test & Measurement instruments (e.g. Anritsu, Keysight, R&S) are strongly preferred.
  • At least 3 years of experience in Telecom/Electronics Industries (*) as field applications and technical customer support work.
  • (* Example of major companies in these industries; Vinsmart, Viettel, VNPT, Samsung, Foxconn...)
  • Must have 2 years of experience in Pre -sales activities.
  • Work Experience in MNC (Multi-National Company) in Vietnam (e.g. Korean, Taiwanese, US...) is also preferable.

Skills

  • Good communication and interpersonal skills to communicating with customers and related parties
  • Fluency writing, listening and speaking in English.
  • Time-management and prioritization skill to complete multiple tasks within deadlines
  • Personal characteristics and Other requirements
  • Mature, disciplined, well-organized, adaptable and flexible.
  • Proactive, self-motivated, and self-directed to work independently
  • Ability to work as a team member
  • Strong sense of responsibility and ability to work under pressure.
  • Capable to go on business trips nationwide and abroad
  • Industry-specific certification in relevant technical fields may be required.

WHAT YOU WILL DO

Overview

To provide technical and engineering support with customer on site and/or remotely (via e-mail, phone, or web-meeting, etc.) in the form of technical assistance, presentation, product demonstration and training, etc.

To provide the pre-sales and post-sales support with customer in collaboration with the related parties, e.g. company Sales Engineers, company’s technical and service engineers, and the Distributor/Agent/Dealer.

To be effective communication channel and interface between customer and Anritsu Group’s related parties to fulfill technical/engineering requirements from customer.

Report the status, progress and issues on the projects/tasks to company GD and the company management periodically (weekly at minimum), in timely manner and proper way.

Pre-Sales Support

  • To receive and respond technical inquiries and requirements from customer as the first line of technical support of company.
  • To provide solutions based on customer requirements to encourage and promote customer to use company products
  • To make introduction, presentation and demonstration of company products and solutions to customer.
  • To work on technical specifications and application for preparing the engineering proposals to customer projects.

Post-Sales Support

  • To closely support customer ensure 'on -time' completion of project e.g. on-site and remote support for product setup and installation, product training to customer at delivery, etc.
  • To respond to customer’s technical inquiries and troubleshoot, solve technical issues of customers by on-site visit and remote support.
  • To support customer for products update and upgrade (e.g. firmware update, software license upgrade).

General / Other Support

  • To create and maintain the records of technical engineering support activities (e.g. working log, customer visit reports, etc.) for company’s internal reference and analysis.
  • To properly manage the equipment and accessories for demonstration and technical support in collaboration with company Administration team (e.g. Physical item checking (quantity, condition, etc.) before/after loan to the customer),
  • To assist company related parties (e.g. Administration team) about technical issues.

APPLY HERE

Candidates have to confirm having received the recruitment information through the recruiting channel NGO Recruitment in the application letter for this position Du lịch nhật bản, hướng dẫn du lịch Nhật và đánh giá địa điểm Nhật Bản Japan travel news, japan travel guides, japan holiday destinations and japan reviews

Recent Job

Consultant(s)

Hanoi
Deadline: 10/07/2021

Consultancy Service

Vietnam
Deadline: 30/06/2021

Consultant

Lao Cai, Kon Tum
Deadline: 28/06/2021

National Consultant/Partner Coordinator

Homebased and Hanoi
Deadline: 27/06/2021

National Consultant/Gender Expert

Homebased and Hanoi
Deadline: 27/06/2021

National Consultant/Legal Expert

Homebased and Hanoi
Deadline: 27/06/2021

Project Coordinator

Ha Noi
Deadline: 04/07/2021

Research Consultants

Hanoi
Deadline: 29/06/2021

National Consultant

Hanoi
Deadline: 22/06/2021

Country Manager

Hanoi
Deadline: 22/06/2021

Programme Associate

Hanoi
Deadline: 24/06/2021

Regional Practical Guide

Bangkok, Jakarta and Home-based
Deadline: 27/06/2021

Programme Associate

Hanoi
Deadline: 05/07/2021

National Economist

Hanoi
Deadline: 29/06/2021

Training Development Consultant

Bangkok, Jakarta and Home-based
Deadline: 27/06/2021

Chief Conservation Officer

Vietnam
Deadline: 04/07/2021

Supplier

Vietnam
Deadline: 22/06/2021

HR Assistant

Hanoi
Deadline: 21/06/2021

External Audit Consultancy

Quang Binh
Deadline: 20/06/2021

Consultant(s)

Ninh Binh
Deadline: 22/06/2021

Consultancy Service

Hue
Deadline: 18/06/2021

Intern

Hanoi
Deadline: 25/06/2021

Consultants

Lai Chau, Ha Giang and Hanoi
Deadline: 22/06/2021