Field Application Engineer

Working location: Hà Nội

Job Type: Full Time

Expired date (mm/dd/yyyy): 06/09/2021

Industry: Electronics Manufacturing

SKILLS REQUIRED

Educational level

College/University graduate with Bachelor or Master of Engineering (BE/ME) in Telecommunication, Electronics, or related technology field

Work Experience

Experience in RF, Wireless (e.g. 3G/4G, WiFi, Bluetooth, etc.), transmission equipment and system. Especially, experience of dealing with Wireless Test & Measurement instruments (e.g. Anritsu, Keysight, R&S) are strongly preferred.
At least 3 years of experience in Telecom/Electronics Industries (*) as field applications and technical customer support work.
(* Example of major companies in these industries; Vinsmart, Viettel, VNPT, Samsung, Foxconn...)
Must have 2 years of experience in Pre -sales activities.
Work Experience in MNC (Multi-National Company) in Vietnam (e.g. Korean, Taiwanese, US...) is also preferable.

Skills

Good communication and interpersonal skills to communicating with customers and related parties
Fluency writing, listening and speaking in English.
Time-management and prioritization skill to complete multiple tasks within deadlines
Personal characteristics and Other requirements
Mature, disciplined, well-organized, adaptable and flexible.
Proactive, self-motivated, and self-directed to work independently
Ability to work as a team member
Strong sense of responsibility and ability to work under pressure.
Capable to go on business trips nationwide and abroad
Industry-specific certification in relevant technical fields may be required.

WHAT YOU WILL DO

Overview

To provide technical and engineering support with customer on site and/or remotely (via e-mail, phone, or web-meeting, etc.) in the form of technical assistance, presentation, product demonstration and training, etc.

To provide the pre-sales and post-sales support with customer in collaboration with the related parties, e.g. company Sales Engineers, company’s technical and service engineers, and the Distributor/Agent/Dealer.

To be effective communication channel and interface between customer and Anritsu Group’s related parties to fulfill technical/engineering requirements from customer.

Report the status, progress and issues on the projects/tasks to company GD and the company management periodically (weekly at minimum), in timely manner and proper way.

Pre-Sales Support

To receive and respond technical inquiries and requirements from customer as the first line of technical support of company.
To provide solutions based on customer requirements to encourage and promote customer to use company products
To make introduction, presentation and demonstration of company products and solutions to customer.
To work on technical specifications and application for preparing the engineering proposals to customer projects.

Post-Sales Support

To closely support customer ensure 'on -time' completion of project e.g. on-site and remote support for product setup and installation, product training to customer at delivery, etc.
To respond to customer’s technical inquiries and troubleshoot, solve technical issues of customers by on-site visit and remote support.
To support customer for products update and upgrade (e.g. firmware update, software license upgrade).

General / Other Support

To create and maintain the records of technical engineering support activities (e.g. working log, customer visit reports, etc.) for company’s internal reference and analysis.
To properly manage the equipment and accessories for demonstration and technical support in collaboration with company Administration team (e.g. Physical item checking (quantity, condition, etc.) before/after loan to the customer),
To assist company related parties (e.g. Administration team) about technical issues.

APPLY HERE