Working location: Hà Nội
Job Type: Full Time
Expired date (mm/dd/yyyy): 06/09/2021
Industry: Electronics Manufacturing
College/University graduate with Bachelor or Master of Engineering (BE/ME) in Telecommunication, Electronics, or related technology field
- Experience in RF, Wireless (e.g. 3G/4G, WiFi, Bluetooth, etc.), transmission equipment and system. Especially, experience of dealing with Wireless Test & Measurement instruments (e.g. Anritsu, Keysight, R&S) are strongly preferred.
- At least 3 years of experience in Telecom/Electronics Industries (*) as field applications and technical customer support work.
- (* Example of major companies in these industries; Vinsmart, Viettel, VNPT, Samsung, Foxconn...)
- Must have 2 years of experience in Pre -sales activities.
- Work Experience in MNC (Multi-National Company) in Vietnam (e.g. Korean, Taiwanese, US...) is also preferable.
- Good communication and interpersonal skills to communicating with customers and related parties
- Fluency writing, listening and speaking in English.
- Time-management and prioritization skill to complete multiple tasks within deadlines
- Personal characteristics and Other requirements
- Mature, disciplined, well-organized, adaptable and flexible.
- Proactive, self-motivated, and self-directed to work independently
- Ability to work as a team member
- Strong sense of responsibility and ability to work under pressure.
- Capable to go on business trips nationwide and abroad
- Industry-specific certification in relevant technical fields may be required.
WHAT YOU WILL DO
To provide technical and engineering support with customer on site and/or remotely (via e-mail, phone, or web-meeting, etc.) in the form of technical assistance, presentation, product demonstration and training, etc.
To provide the pre-sales and post-sales support with customer in collaboration with the related parties, e.g. company Sales Engineers, company’s technical and service engineers, and the Distributor/Agent/Dealer.
To be effective communication channel and interface between customer and Anritsu Group’s related parties to fulfill technical/engineering requirements from customer.
Report the status, progress and issues on the projects/tasks to company GD and the company management periodically (weekly at minimum), in timely manner and proper way.
- To receive and respond technical inquiries and requirements from customer as the first line of technical support of company.
- To provide solutions based on customer requirements to encourage and promote customer to use company products
- To make introduction, presentation and demonstration of company products and solutions to customer.
- To work on technical specifications and application for preparing the engineering proposals to customer projects.
- To closely support customer ensure 'on -time' completion of project e.g. on-site and remote support for product setup and installation, product training to customer at delivery, etc.
- To respond to customer’s technical inquiries and troubleshoot, solve technical issues of customers by on-site visit and remote support.
- To support customer for products update and upgrade (e.g. firmware update, software license upgrade).
General / Other Support
- To create and maintain the records of technical engineering support activities (e.g. working log, customer visit reports, etc.) for company’s internal reference and analysis.
- To properly manage the equipment and accessories for demonstration and technical support in collaboration with company Administration team (e.g. Physical item checking (quantity, condition, etc.) before/after loan to the customer),
- To assist company related parties (e.g. Administration team) about technical issues.
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22/06/2021The World Bank