FMS Applications Team Lead

The Opportunity

Save the Children International has an exciting opportunity for you to join our team as the FMS Applications Team Leadin London or any existing Save the Children International office location.

ROLE PURPOSE:

To lead and provide high quality operational and technical application and systems support to Save the Children International’s customers and internal business functions. Own the incident and problem management processes by minimising the adverse impact of incidents and problems on the business, preventing reoccurrence of those incidents, and ensuring release management is followed to allow the safe deployment of changes to production systems.

SCOPE OF ROLE:

Dimensions: The scope of the role includes

The role holder will provide specific team leadership in the delivery of cost-effective Application services at global, regional and country level, combined with effective ‘IT service management’ processes and ‘service culture’ throughout the various country, regional and global IT application service staff.
The role holder is accountable for ensuring the stable operation of all Save the Children International’s global Application systems, working with a global team and regional and country-based colleagues.
The Business Requirement: The application is available and performing at a level where the user can do what they need to do as per the Service Level. Every occurrence of this not being met is an incident.
The Target: Have no incidents. If I do, those incidents are handled within SLAs, resolved the first time, and prevented from happening again.
Provide Application support i.e. level 2/3 support and maintenance of all Finance, HR and Operational systems
Lead the Application Services Team in a way that the Team Lead is seen as Subject Matter Expert, and a Trusted Partner to both IT and Business Stakeholders across the Save the Children Organisation.

EXPERIENCE AND SKILLS Essential:

Strong customer service and support focus with a desire to deliver a high quality service
Self-motivated and highly professional with the ability to lead and take ownership and responsibility
Ability to multi-task, work under pressure in a fast-paced environment with quick turnaround times, whilst delivering to the highest standards
Adaptable and flexible to business demands
Strong organisational and planning skills
Demonstrable stakeholder management skills and strong communication and interpersonal skills
Extensive problem solving and debugging skills
Ability to independently apply production upgrades and support the products and technologies
Experience in providing services to agreed SLA’s and OLA’s
Experienced in problem and incident management and successfully preventing the re-occurrence of these
Experience of working in complex matrix IT service teams in Africa, Asia, MEE and Latin America.
Experience of managing relationships with internal development teams and external IT suppliers, operating across all time zones
Commitment to Save the Children values

Desirable:

People and team management experience
Previous leadership experience of similar IT teams
Experience of implementing IT service management processes and tools, in accordance with recognized industry standards such as ITIL.
Experience of ‘field operations’ and the IT-related issues associated with working in remote, inhospitable and insecure environments
Strong understanding of/willingness to learn key trends in international and humanitarian development and how technology can and is being utilised to support these developments

We can offer circa £53,000 per annum (If based in UK) with an option of flexible working hours. If the role is based outside of the UK, National T&C (including pay) will apply. This role can be based in London or any existing Save the Children International Regional or Country office location on approval, provided the successful candidate has proof of eligibility to work from the preferred location. Where we Work -Where We Work | Save the Children International The Organisation We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard. We are working towards three breakthroughs in how the world treats children by 2030:

No child dies from preventable causes before their 5th birthday
All children learn from a quality basic education and that,
Violence against children is no longer tolerated

We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued. Application Information: Please attach a copy of your CV and cover letter with your application, and include details of your salary expectations. A copy of the full role profile can be found at www.savethechildren.net/careers/apply We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse. All employees are expected to carry out their duties in accordance with our global anti-harassment policy. APPLY HERE