ICT Administrator/ System Administrator

Based in Hanoi (part-time consultancy contract)

SNV is a not-for-profit international development organisation that applies practical know-how to make a lasting difference in the lives of people living in poverty. We use our extensive and long-term in-country presence to apply and adapt our top-notch expertise in agriculture, energy and WASH to local contexts. SNV has an annual turnover of €130 million, over 1,250 staff in more than 25 countries in Asia, Africa and Latin America. We are proud to be a not-for-profit organisation that uses project financing to implement our mission. This requires us to work efficiently and to invest in operational excellence. In its new Strategic Plan period (2019 – 2022), SNV will more explicitly aim for systems change during project preparation and implementation - by strengthening institutions and kick-starting markets that help many more to escape poverty beyond our projects. We will continue to position ourselves as a premium organisation, with decentralized management. Our Global Support Unit (70 staff) backstops our teams around the world.

SNV has been working in Vietnam since 1995, and currently has over 40 national and international staff, working on Agriculture and Renewable Energy projects, with a particular focus on Climate Change Adaptation and Mitigation and Gender Equality. SNV Vietnam operates from a head office in Hanoi, with branch offices in Ho Chi Minh City and Dalat and implements projects in over 50 provinces in the country, including in the poorest and most remote areas.

SNV Vietnam is now seeking a qualified candidate for the position of ICT Administrator/System Administrator. A systems administrator makes sure that the entire IT setup across all offices in the organization are functioning properly. This includes laptops, servers, network, firewalls, printers, IT desk equipment and all software such as Windows, Office 365 or earlier versions and business applications.

Major Responsibilities

User support

• Perform first and second-level troubleshooting and resolution of any Office IT related issues reported by the user.
• Perform new user introduction of SNV systems, software, hardware and IT processes where applicable and refresher training for existing users when necessary
• Troubleshoot problems reported by users using the (OTRS) Ticketing system.
• Provide training/ Guide/ update to help improve user’s skill
• Escalates to GSU ICT if the issue cannot be fixed in a timely fashion

System management

• Responsible for deployment, management, maintenance & documentation and connectivity.
• Install, troubleshoot and maintain IT-specified hardware in Hanoi and other office in Vietnam
• Perform end user computer operating system upgrades as per instructions from GSU ICT (SUBI)
• Maintain technical document update relating to technical knowledge and skills that involve architecture, network design, troubleshooting, etc in network cabling
• Keeping track of inventory of hardware and software (licensing) and maintenance records
• Ensures all procured laptops and PCs include a valid Microsoft Windows Pro license. Refer to GSU ICT for the latest requirements on Windows licensing for user laptops and PCs.
• Make sure that that system hardware; software, operating systems and procedures conform to organization norms, values and standards.
• Perform regular security checking to detect infections and clean them.
• Design disaster recovery methods during emergencies.
• Liaise with GSU ICT regarding systemic issues and general questions/improvements
• Advise Management Team on public and private infrastructure matters in the office.
• Monitor and maintain internet connection performance.

Networking

• Administer existing office networks.
• Oversee LAN, WAN, Internet connectivity issues.
• Diagnose communication network problems.
• Maintain network documents.
• Provide system and network security when using local Internet connectivity (Fortinet products)

General

• Taking part in procurement process, by giving advice on technical and financial aspects, for IT equipment and IT related office and project activities (e.g. selection of website designer, selection of internet service provider or similar)
• Providing input into IT strategy and annual IT budget
• Input into ICT related one-off projects (small databases etc)
• Input into IT acceptable use policy development

Requirement Knowledge and skills:

• Knowledge of TCP/IP networking sufficient to design, implement and troubleshoot small-medium networks (up to ca. 100 devices)
• Demonstrated working knowledge of Microsoft Windows 10, Office 365, Microsoft Windows Server 2019 and networking technologies, such as VPN, firewalls, internet load balancing and various LAN technologies.
• Experience with FortiGate firewall, NAS, iCloud storage, SharePoint Library are desirable.
• Demonstrated interpersonal and the ability to work with all levels of staff within the organization
• Strong customer-service work ethic. Ability to explain technical concepts and procedures to non-users.
• Excellent verbal and written English communication skills.
• Must have strong analytical problem solving skills.
• Must anticipate problems and avoid them by proper maintenance.
• Should be capable of working long hours whenever there is a problem with the systems or the network.

Candidate profile

• A five years degree in computer science, information science, management of information systems or computer engineering is essential.
• Certification from Microsoft, Cisco or Linux in system administration is valued along with degree qualifications.

Desired start date:  1 July 2020

How to apply?

Please send your application letter and CV, together with an indication of your current salary and compensation package and contacts of up to 3 referees of your past employment to THIS LINK by 12^th June 2020 latest.

Applications will be reviewed and the interviews will also be conducted on a rolling basis to identify appropriate candidates as soon as possible.  Only shortlisted candidates will be contacted.

For more information on SNV, please refer to our website: www.snv.org We do not appreciate third-party mediation based on this advertisement.

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