Information and Technology Assistant (IOM Viet Nam)

📍OVERVIEW:

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

📍GENERAL INFORMATION:

Job title: Information and Technology Assistant.
Location: Hanoi, Vietnam.
Deadline: 5PM, 29 July 2024.

📍RESPONSIBILITIES AND ACCOUNTABILITIES:

Manage the ICT section and implement strategies and new technologies in line with IOM technology standards, manuals and procedures.
Review and update/ upgrade the MHAC registration system to be more efficient,
paperless, to support mission programs and activities.
Facilitate application development and process automation via POWER APPS, Power Automate.
Actively contribute to data management and processing via Power BI.
Ensure that operating software is working properly.
Manage hardware and software acquisition and equipment maintenance.
Ensure the efficiency of the administrative network, ensure compliance with network usage procedures, define users and network security limits, manage network printers and provide network access.
Ensure IOM computers and network resources are protected from viruses and develop countermeasures in the event of an attack; troubleshoot and follow up on network problems at GOUNH/CVAC/HAP
Respond to the needs and questions of network users; provide network and e-mail updates.
Apply backup and restore procedures for servers and databases.
Maintain measures in place for the "Business Continuity Plan" and processes and procedures for "Disaster Recovery".
Manage LAN infrastructure and Internet connectivity (Fiber, FH, FFTH) to meet IOM requirements.
Provide administrative support, advice and help with the purchase of new office equipment.
Provide technical specifications and information on the best options in local and
international markets, review quotations and offers.
Update the inventory of hardware and software, the library of hardware references, and the stock status of hardware and spare parts in cooperation with the Procurement section.
Ensure the facilitation, acquisition and sharing of knowledge, organize training (MS Office 365) for operations and program staff on ICT issues.
Carry out all ICT tasks as requested by the Head of MHAC and the Head of IT.

📍REQUIREMENTS:

EDUCATION:

Master’s degree in information technologies or equivalent.

EXPERIENCE:

Solid experience in network administration, management of hardware and software platforms, telecommunications installations, knowledge of Windows packages/applications and implementation of ICT strategies.
Knowledge of MS Windows-based packages/applications and website management experience.
Experience of MS Access /SQL Server
Experience in handling web-based management systems
Experience with development aid organizations such as NGOs and the United Nations would be a plus.

SKILLS:

Commitment to IOM missions, visions and values, respect for culture, gender differences,
religion, race, nationality, age sensitivity and adaptability.
Experience in designing and implementing new systems for customers services.
Experience with Microsoft Verse tools (Power Apps, Power Automate, Power BI...)
Excellent knowledge of MS Office 365 (CLOUD).
Good ability to share knowledge and experience and provide useful advice to staff.
Ability to develop systems to structure, codify and provide access to information and knowledge.
Ability to provide support for ICT services, including support for IT hardware/infrastructure.
Excellent knowledge of PC/LAN operating systems, Microsoft Windows, ICT security and virus protection of systems, knowledge of web design, knowledge of Microsoft Windows network administration.
A good knowledge of the management and maintenance of computer equipment and intranet networks.
Proven knowledge of configuring a client/server messaging environment.
Identify and resolve hardware and software problems and failures in the LAN environment.
Ability to respond positively to feedback, have a consistent approach to work with energy and a positive, constructive attitude.
Ability to improve personal development, take initiative; act as a team player and facilitate teamwork; encourage openness to communication within the team; manage conflict.

LANGUAGES

For all applicants, fluency in English is required (oral and written).

📍HOW TO APPLY:

All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at https://vietnam.iom.int/vi
Completed applications, including IOM Personal History Form, application letter, and copies of 4 diplomas and certificates, recommendation letters, etc. may be delivered to IOM Mission Office in Hanoi at 304 Kim Ma, Ba Dinh dist., Ha Noi and or submitted electronically to iomvietnamhr@iom.int referring to this Call for ApplicaIOMtion’s Position Title.
IOM only accepts profiles with IOM Personal History Form duly completed.
Applications are non-returnable and only short-listed candidates will be contacted.