Information Technology Technician

Job Purpose To deliver exceptional Information Technology systems and services across Blue Dragon. Job Context Blue Dragon Children’s Foundation is a grassroots charity serving children in crisis throughout Vietnam. We believe that every child deserves the best care we can offer. Blue Dragon kids are street kids, children with disabilities, and children who have been trafficked. We rescue kids from danger and slavery, reunite them with their families when we can, and provide all the services needed for recovery and growth. The Operations department provides a range of support to Blue Dragon staff to enable them to work effectively. The department is responsible for human resources, facilities management, security, financial management and ensuring full compliance with Blue Dragon International’s licensing requirements, and with Vietnamese law. Blue Dragon is a child-safe organization, committed to the protection and exceptional care of children. We require all staff and volunteers to agree to and abide by our Child Protection Code of Conduct. We offer equal employment opportunities to all qualified persons without discrimination or harassment. We will make any necessary job accommodation for persons with disabilities or special needs. Key Objectives

Uphold Blue Dragon’s mission and values
Develop the IT capacity of the organization
Ensure high quality IT services and support are available to Blue Dragon staff and beneficiaries
Provide effective IT training for staff and ensure efficient use of IT resources

Duties and Responsibilities Strategic vision:

Advise senior management on the direction and strategy of our IT
Maintain an ongoing development plan for IT within the organization
Implement and monitor policy on internet access and IT use
Keep abreast of and brief Management on developments in IT and IT education

Training:

Lead and advocate for IT training for Blue Dragon kids
Assist in the development and promotion of IT training for staff
Maintain the computer lending program for Blue Dragon kids

Network and website:

Provide network administration support including management of user accounts, email, profiles and data storage; firewall configuration and management; regular backing up of data and the secure storage of backup media
Implement and monitor the organization’s policy on internet access
Design, implement and manage the Blue Dragon website, in liaison with the Communications Team; locate apps and innovations to enhance website content
Ensure that all computer operating systems and software conform to the organization’s standards and are appropriately licensed
Ensure the integrity of web pages and access security
Purchase, install and commission new and replacement IT equipment
Purchase and oversee domain names; liaise with network provider; enhance SEO
Enhance and maintain the intranet site
Manage the peer-to-peer local area network for printers and scanners and the NAS (Network-Attached Storage) for data sharing

Hardware and software support:

Provide support to Blue Dragon IT users and solve their computing problems in a timely manner including
Be responsible for monitoring, maintenance and necessary upgrades of all computers, including desktops with a mixture of Windows and Open Source (Ubuntu) operating systems at Dragon House; laptops used by staff in the field; desktop and laptop computers in the Hue office; and IT classroom computers
Keep records of the status and use of all equipment
Arrange quotes, purchase and install new and replacement IT equipment
Ensure that all computer operating systems and software conform to the organization’s standards and are appropriately licensed

Security systems:

Oversee and implement the operations of the Blue Dragon’s security systems

Financial management:

Prepare and monitor IT budgets

Support:

The Information Technology specialist reports to and is supported by the Head of Operations and liaises closely with the CEO on operational matters and the Communications Team on the website and other communication outlets.

Key selection criteria

A friendly and helpful manner, with a servant leader mentality
Flexibility and willingness to learn and adapt to new situations
Passion for working in an environment with disadvantaged young people
Able to anticipate potential problems and opportunities, and prepare for them in advance
Highly organized, with an eye for detail
Excellent interpersonal and communication skills
Good English language skills, both written and oral
Willingness to work flexibly, including out of hours and on weekends when required
Highly responsible, reliable and proactive
Able to work collaboratively as part of a team
Appropriate age from 23-35 years old

Deadline: Wed, 2020-03-04 Please send your CV and letter of introduction (including the names and details of 2 professional referees we may contact) to jobs@bdcf.org. Contact person: Ms Nguyen Thi Lan

Tags: Blue Dragon Children’s Foundation