Migrant Services Assistant

Open to Internal and External Candidates VN 2020/01 (GS-HCMC) Position Title : Migrant Services Assistant Duty Station : HCMC, Vietnam Classification : General Service Staff, Grade G4 (UN Salary Scale) Type of Appointment : Fixed term, One year with possibility of extension Estimated Start Date : As soon as possible Closing Date : February 21, 2020 Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. Internal candidates should meet the minimum of time in post requirement of six months or more. Context: Under the overall direction of the Head of Office in HCMC and the direct supervision of the Head of Visa Application Centre (VAC), the Incumbent will provide administrative support for the VAC operated by IOM; particularly the Migrant Services Assistant will: Core Functions / Responsibilities:

Provide a high level of service to VAC clients at all times, in full compliance with the Citizenship and Immigration Statement of Work and Service Standards;
Assist VAC clients to correctly fill-in applications and provide clients with application forms, information and any other requirements;
Manage and review client applications and ensure the accurate collection of biometric data;
Ensure all inquiries from VAC clients relating to visa applications are properly addressed;
Translate all application questionnaires and related forms from Vietnamese into English as required;
Ensure complete applications/documents are timely processed following the established procedures;
Input visa application data and maintain a high degree of skill in using the software platform provided, ensuring accurate tracking of both applications and supporting documents;
Record all applications and associated fees received and provide reports on these records when required;
Provide backup to other migration assistance services within the Migrant Services department as and when required;
Maintain a professional appearance and migrant friendly demeanour at all times;
Perform any other related duties that may be assigned by the supervisors.

Required Qualifications and Experience

University degree in Business Administration or a related field from an accredited academic institution, with two years of relevant professional experience; or
Completed High School degree from an accredited academic institution, with four years of relevant professional experience;
An understanding of the needs of migrants; experience working with stringent procedures and requirements; a demonstrated ability to maintain accuracy & confidentiality;
Excellent knowledge of English; excellent computer skills, especially in Word & Excel; strong interpersonal & intercultural skills; excellent Customer Service Relations skills; excellent presentation.

Languages

Fluency in English and Vietnamese is required.

Required Competencies The incumbent is expected to demonstrate the following values and competencies:

Values
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.
Only candidates residing in the country will be considered. A prerequisite for taking up the position is legal residency and work permit, as applicable.

How to apply: All interested candidates should download and complete an IOM Personal History Form from the IOM Viet Nam website at www.iom.int.vn Completed applications, including IOM Personal History Form, application letter, and copies of diplomas and certificates, recommendation letters, etc. may be delivered to the IOM Sub-Office in Ho Chi Minh City at 1B Pham Ngoc Thach, District 1, or submitted electronically to hcmc@iom.int. All applications must contain a criminal background check. Candidates have to confirm having received the recruitment information through the recruiting channel NGO Recruitment in the application letter for this position