NO Sponsorship Officer

WORK CONTEXT / BACKGROUND

World Vision is a Christian relief and development organization working to create lasting change in the lives of children, families and communities living in poverty. World Vision serves all people regardless of religion, race, ethnicity or gender. As a child-focused organization, WV’s work focuses on children, ensuring they are protected and their basic needs are met. WVV has a total income of around US$ 19,000,000 (FY20) with funding from 13 support countries in Europe, Asia, the Americas and Australia. Funding of WVV consists of sponsorship program funding (70%) and PNS/grants (30%). WVV employs about 430 staff, of which more than 99% are Vietnamese nationals. In FY20, World Vision Vietnam is implementing 37 Area Programmes (APs) which operate in 5 zones: North1 (Hoa Binh and Dien Bien), North 2 (Yen Bai – Tuyen Quang), North 3 (Thanh Hoa, Hung Yen, Hai Phong), Centre (Quang Tri, Quang Nam – Danang) and South (Quang Ngai, Binh Thuan, Ho Chi Minh, DakNong). WVV’s AP usually focuses within one administrative district of a province which populated by ethnic minority people with high rates of poverty. A uniqueness of WVV’s Development Program Approach (DPA) is that AP team members are based at district level where the AP is located, which enables them to work closely with government partners and communities on a daily basis. Beside the APs, WVV is also implementing different Special and Grant Projects to meet the specific needs of vulnerable children in both AP and non-AP areas. WV Vietnam Sponsorship Service Operations (SSO) deliberately focuses on improving the well-being of vulnerable children through one-to-one connection between sponsor and child. This relationship enables long-term engagement and financial commitment, partnering with communities and local structures, and authentic participation of children as agents of changes. WV Vietnam is a national office and does not directly raise funds for local sponsorship, however, SSO is responsible for 1) defining Child Sponsorship experience for both sponsors and registered children by creating effective communication via correspondence and Sponsorship 2.0; 2) implementing Horizon TFE/SSUI (Transforming Field Environment/ Sponsorship Single User Interface) in monitoring the well-being of Registered Children (RC) and utilizing those data for WV Technical Programs and community’s intervention toward the most vulnerable children. WV Vietnam’s Sponsorship program is implemented across all Area Programs (APs) with more than 74,000 RC up to FY20

PURPOSE OF POSITION

With the new Sponsorship generation, this position is 1) to support WVV in enhancing Sponsorship Service Operations focusing on children’s well-being and for better engagement of their families and communities and sponsors; 2) to assist Sponsorship Manager in ensuring the compliance of Sponsorship Service with Standards and the effectiveness of sponsorship program.

KEY RESPONSIBILITIES

SPONSORSHIP COMMUNICATIONS (CORRESPONDENCES AND SPECIAL MAILINGS) (50%)

Provide coordination role among team to ensure effective correspondences processed in a timely manner and in compliance with the Sponsorship standards and Child Protection policies.
Closely follow up with Cluster Officers to minimize overdue and enhance the quality of correspondences in terms of consistency, completeness, timeliness and accuracy.
Classify and handle the special queries on Sponsorship service effectiveness from Support Offices (SO), Regional Office (RO) and/or Global Central (GC) in a timely manner and in accordance with consultation of Sponsorship Manager.
Work with GC in the design process of Special mailings, i.e. Christmas Cards (CC), Annual Progress Report (APR), include taking part in webEx meetings or discussions with GC, communicate with Sponsorship team on the follow up actions and report on the progress to Sponsorship Manager.
Coordinate the validation and timely completion of RC data on Sponsorship system.
Analyze GNOD SOI received from GC on a monthly basis to inform Cluster officers appropriate follow up actions.
Manage the quality of correspondences with Translation Companies/Partners, ensure they receive regular/refresher training/update on Sponsorship standard; orientation on Child Protection and sign on the Protocol as required.

CAPACITY BUILDING (30%)

Regularly observe and review correspondences business processes to improve its quality with innovation and simplification of the work while ensuring Partnership standards and Sponsorship system requirements.
Research and communicate clearly with Sponsorship team on related new standards and initiatives from GC to ensure the smooth implementation at all levels.
Training/Orientation material/plan developed in consultation with team to ensure AP staff and Sponsorship volunteers are well trained/communicated on the new initiatives or processes.
Share good practices on Sponsorship service operations implementation within APs in Vietnam as well as National Offices in region.
Support AP to conduct Sponsorship Basic Training and Communication events at AP level as required.
Facilitate relevant sections in Sponsorship Annual Meeting, Zonal Meetings and Team Meetings as required.

OTHER SPONSORSHIP BUSINESS PROCESSES (20%)

Participate in AP data audit and other DME events as required.
Conduct Sponsorship Annual review; accompany sponsors group visit as required.
Responsible for routine purchasing, logistics preparation, manage the mailing in and out with postal companies.

Education

Bachelor’s Degree

Knowledge & Skills

Conceptual understanding of and commitment to development work, especially Christian, child-focused, community-based development concepts, approaches and processes;
Demonstrated training and facilitation skills;
Good time management and organizational skills;
Good interpersonal and communications skills;
Good English, especially email/letters writing skills;
Good computer skills in Word, Excel, Powerpoint and email;

Experience

Experience in community development or with NGO.
Experience in capacity building for local stakeholders/partners.

Work Environment

Work in a team environment with great diversity
25% time of AP visits is expected

World Vision Vietnam is a Christian non-government organization. Applicants having working experience in a similar kind of organization will be an advantage. Please send us your CV if you are interested in this position. Our contact details: People and Culture Department (HR Department) Tel: 024. 39439920 (ext.123) Email: pham_thu_huong@wvi.org We give equal opportunity to every candidate, regardless of religion, race and gender. A competitive salary, benefits and career development opportunity will be offered and commensurate with the experience, qualifications and responsibilities. Closing date: 30/11/2020