Operations Manager

The Operations Manager is a member of the leadership team of CHANGE. At this senior level in the organization, the Operations Manager oversees the organization’s daily operations and administration, and is responsible for planning, implementing, managing, and controlling all operations-related activities of the organization. The duties of the Operations Manager include compiling and reviewing financial reports, supervising project management strategies, optimizing the organization’s operational capabilities, and establishing policies that promote the organization’s culture and vision. This includes direct responsibility for finance planning, forecasting, budget allocations, creating and managing incomes, and supervision of the Operations Team with finance-accounting staff, HR-admin staff, and Fundraising staff. Besides, the Operations Manager will be responsible for building and promoting an effective administrative infrastructure that serves all CHANGE’s programs and staff, and making sure that all fiscal and operational functions support the effectiveness, growth, and sustainability of CHANGE.

• Report to: Managing Director
• Department: Program
• Weekly Hrs: 40 hours
• Compensation and Benefits: Subjected to negotiation

TASKS AND RESPONSIBILITIES

1. Operations Management (45%):

• Uphold organization policies and standards, ensuring legislative regulations are followed;
• Supervise operations officer(s) (Admin-HR); work with them on work plans and ensure they deliver the tasks and meet KPIs;
• Work closely with directors and operations officer(s) to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment;
• ​​Take all necessary measures to motivate staff and build strong team spirit at all levels;
• Supervise and support staff to improve quality and efficiency of administrative matters;
• Develop and maintain good relationships with all partners and potential donors in the area of operations.

2. Finance Management (35%):

The Operations Manager will supervise the accounting team to:

• Ensure annual budget serves as a guide for all financial activities during the year and achieving financial sustainability;
• Oversee audit and tax functions, coordinate activities with outside audit/accounting firms and review firms’ performance;
• Update and implement all necessary financial policies and accounting practices; periodically update the organization’s accounting manual;
• Remain up-to-date on best practices in nonprofit finance, and internal control measures and relating Governmental regulations;
• Supervise the coordination between Fundraising and Finance Accounting Staff to make sure the funding being transfered, recorded, spent and reported accurately and in a professional manner;
• Consult Fundraising staff to maximise the effectiveness of all the investments for fundraising activities;
• Build relationships with banks, donors, vendors, outside consultants, and others as needed to keep close to CHANGE’s major expenditures and sources of revenue.

3. Government Relations (20%):

The Operations Manager will be in charge of communication with Governmental Departments, to ensure the organization’s governance and finance system complies with Governmental regulations on local NPOs:

• Fulfill other duties that CHANGE has to comply with VUSTA, Ministry of Science and Technology, and other relevant government’s regulations, including but not limited to paying annual fee, writing bi-annual and annual reports, seeking grant aids, supervising annual or end of project finance settlement, etc.
• Assists the directors with strategic planning for known and potential regulatory activities related to the organization and its working fields;
• Builds and maintains professional relationships with members of local and central government entities and agencies;
• Introduces legislative and public policy changes that will support the organization operations.

QUALIFICATIONS

• A Bachelor’s degree in Operations Management, Business Administration, Commerce, Finance or Accounting, Business Computing, or other closely related degrees.

WORK EXPERIENCE

• At least 3 years of progressive work experience in a busy organization or office setting in an administrative/operations management position;
• Experience with nonprofits and government departments is strongly preferred;
• Experience in managing and leading other staff teams;
• Successful experience leading and supervising financial staff including professional accountants and support staff.

SKILLS AND ATTITUDE

• Able to work effectively in a dynamic organization, requiring strong communication, organization, interpersonal & negotiation skills;
• Excellent English language skills, both written and oral with practical computer skills and competence with Microsoft office environment;
• Ability to work in both a leadership and support role simultaneously;
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis;
• Strong government contacts at local and central levels;
• Ability to work flexible hours, and under stress and pressure.

BENEFITS

• All compensations and benefits regulated by Vietnam’s laws;
• Frequent opportunities for training, seminars, and workshops to increase your capacity;
• Opportunities to expand your social and professional networks and life experiences;
• Great opportunity to work with reputable partners;
• Improve skills and experiences in the non-profit sector;
• Hands-on and immersive experiences to develop and implement work for good causes;
• Good springboard to apply for scholarships to study abroad;
• Retreats and fun celebrations with the team.

Interested candidates are invited to send their application (including a Letter of Motivation and a CV with the desired salary) to the Human Resource Division via the email address hr@changevn.org.

Email subject: [CHANGE] Position_Full name.

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