Program Support

Area of selection

Job summary

Key activities

• Provides routine information and assistance to internal and external clients to facilitate their compliance with requirements, or their understanding of application processes.
• Enters and validates information in departmental on-line systems; reviews applications and documents; identifies shortcomings including incomplete applications, missing, or irregular information.
• Processes fee payments and prepares documents for refunding of fees.
• Maintains filing system, uses internal systems and accesses departmental websites to search or track information.
• Utilizes office equipment such as a computer, photocopier, scanners, fax machines, specialized printers, biometric capturing equipment, and telephones.
• Researches internal and external sources to support information gathering for the processing of the file or application and to support program integrity.
• Translates and interprets written and verbal information as required.
• Provides assistance and guidance to colleagues and shows new employees how to perform duties.
• Performs other duties.

Essential qualifications

• Successful completion of high school. Proof of successful completion must be included with your application.

• Fluency in the English language (reading, writing, speaking, listening).

• Previous paid work experience in an administrative support or client service position for a period of at least 1 year within the last 5 years.
• Previous work experience as a member of a team that worked together to deliver objectives.
• Work experience which included daily use of computers in a networked environment and office software including Word, Excel and email (Outlook).

Rated qualifications

• General office procedures and practices.
• Computer software including email, word processing and spreadsheet programs.

• Ability to communicate in English effectively and clearly both orally and in writing.

• Ability to plan and organize work in order to meet targets and work objectives.
• Ability to review information quickly and efficiently according to established criteria.
• Ability to pay attention to details and maintain a high degree of accuracy in output, even under time constraints.

• Ability to establish and maintain effective interpersonal relationships with clients, colleagues and supervisors.

• Integrity
• Team player
• Initiative
• Adaptability & Flexibility
• Judgment

Asset qualifications

• Ability to speak, read and write in French fluently.
• Experience in immigration or consular work at a diplomatic mission.
• Experience working in an international office setting in English or French.
• Experience using GCMS.
• Indepth knowledge of Microsoft Excel.
• Solid knowledge of Vietnamese civil documents (identity, education, employment, business, financial).

Conditions of employment

• Ability to obtain and maintain a valid “Reliability Status” security clearance from the Government of Canada, including providing, among other things, a criminal record check and validation of qualifications.
• Legally permitted to work in Vietnam.
• Ability and willingness to work overtime (evenings and weekends) on short notice as required.
• The appointment of the successful candidate will be conditional on a one (1) year probationary period.

How to apply

• A cover letter (maximum of 2 pages) which clearly demonstrates how they meet the Essential Qualifications (education, language and experience) and any of the Asset Qualifications. It is not sufficient simply to state that the candidate meets the requirements or to list current responsibilities.

• Proof of English language proficiency.
• Proof of education completed (may be a scanned copy).

Notes

• Only candidates that are screened in for further assessment will be contacted by the HR section.
• The costs arising from participation in this selection process will be each candidate’s responsibility.  The Consulate General of Canada does not reimburse any travel costs to and from interviews/exams, nor does it reimburse any relocation costs in the event of appointment.
• The Consulate General of Canada does not directly or indirectly sponsor work permits and does not assist successful candidates in obtaining a residence or work permit.
• The results of this staffing process may be used to establish an eligibility list of qualified candidates for this position and similar positions, including indeterminate, term, acting opportunities and emergency which might arise in the next 12 months.
• The Government of Canada is committed to building a skilled, diverse workforce. We welcome applicants from all backgrounds irrespective of race, color, religion, gender, disability, age or sexual orientation.
• The Government of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise us in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.