Programme Manager

Programme Manager

Full Time post, based in Hanoi

We are Newborns Vietnam (NBV), a small but well-established UK registered charity and we are licensed to operate as an NGO in Vietnam.

Our mission is to ‘save newborn lives’ by reducing neonatal mortality (newborn deaths in the first 28 days of life) and promoting the health of newborn infants and their mothers.

As an organisation we have a single-minded vision, and we act on it every day with commitment and passion. We support each other and work as one determined and ambitious team to end preventable newborn deaths in Vietnam.

• One focus. We keep our beneficiaries at the heart of everything we do and it’s essential that everyone at Newborns Vietnam has a beneficiary-oriented mindset.
• Always looking to improve. We continuously look for ways to do things better, both internally and for our beneficiaries.
• Ambitious. We’re committed to achieving more on behalf of the parents of newborns born sick and we each have part to play.
• Step up. We believe in doing what we say we do. We always rise to the occasion.

We are looking for an experienced Programme Manager who has passion to achieve our targets and support the Programme Director to well deliver the organisation’s activities, and noursish the competency of team members.

This is an opportunity to be part of a small but highly motivated team, we want you to build our capacity to communicate widely our important message, develop and maintain relations and partnerships with new and existing individual and corporate funding partners.

You must be looking for more than just a new job – we want a person who wants their work to make a difference.

You must be able to work hard, be self-motivated, be a good team player, and want to learn and grow

I. Job description

Teaching Programmes

• Maintain supportive/positive working relationships the Ministry of Health, Hanoi Department of Health, our partner hospitals and wider public and private organisation.
• Support the development and delivery of the Newborns medical and nursing teaching programmes (currently three levels), the pilot network and national curriculum, working closely with the Executive Director, the Programme Director and the Newborns Medical Committee.
•  Manage and coordinate the hospital resources for efficient and effective delivery of the programmes, office accommodation, induction new consultants and handover meetings, completion of teaching activity reports/assessment grids.
• Ensure that all incoming consultants receive a briefing from the course leader and their teaching topics.
• Troubleshoot daily operational and administrative problems and issues for all programmes, attend ward rounds and training sessions as required.
• Coordinate the neonatal managed network working group meetings, ensure that the partner hospitals provide information in a timely manner, minute the meetings and circulate in English and Vietnamese the action points.
• In conjunction with UK experts and VN hospital partners to act as the administrator for Newborn Life Support (NLS) training.
• Ensure all necessary equipment for the delivery NLS training is available and meets the European Resuscitation Council requirements for the training, advise on items to be purchased by Newborns and ensure equipment provided by VN hospital partners is fit for purpose and is available, attend the training to ensure that the course runs effectively and provide support to UK experts.
• In conjunction with UK experts and VN hospital partners to manage the recruitment of candidates and issue pre-course paper work. Develop administration systems for recording acceptance, attendance and outcomes Work with the Executive Director, Programme Director and VN hospital partners to secure all necessary approvals for the NLS programme.
• Prepare the equipment for the delivery of the interim education training for the provincial hospitals – check all content with UK consultant (pre course).
• Work closely with the provincial hospital to secure approvals, support the selection of newborn doctors, nurses, midwives and obstetricians who will attend the training, arrange photos and qualification details.
• Support Directors in servicing of the Medical Committee and Education Group to arrange meetings/circulate notes, attend meetings (on-line).

Administrative Tasks

• Manage the administration of the visa applications, flight bookings, accommodation, permits for Newborns staff, volunteers and visiting consultants. Manage induction and handover for UK consultants.
• Oversee the work of the Programme Assistants for the efficient management of the administration of visa applications, flight bookings, accommodation, daily schedules, ensure the welfare of all UK teaching team.
• Review the information provided to volunteer teaching team and welcome pack, update and create issuing system with time line, oversee the Programme Assistants’ delivery.
• Maintain relationships with partner hotels and explore opportunities to secure new partners.
• Perform other tasks as allocated by the Programme Director and Executive Director.

Translation Tasks

• Bi-lingual translation of documents for the programmes and letters to the authorities.
• For programmes that require translation, allocate translation to the partner hospitals and manage the completion schedule, ensure that translation is linked to the teaching timetable and where required the lectures/simulation exercises are printed and made available to Drs and nurses prior to the teaching
• In conjunction with VN hospital partners arrange the translator or hire external translator for the interim education training, ensure the education pack or other training materials are printed and issued in advance of the course.
• Act as interpreter, including successful interpretation of formal and informal discussion with Ministry of Health and other public bodies and as required arrange support from VN hospital partners/ external translation.

General and Events

• Support and assist with planning Newborns profile and fundraising events.
• Support the fundraiser/PR and Comms staff to manage with public sector partners launch of new programmes and graduation events.
• Manage the approval process with the Government authorities/Hospitals to deliver training,meetings, and support the approval process for all Newborns fundraising events.
• Support the fundraiser/PR and Comms staff to share with athletes, sponsors, partners information about Newborns, provide response to Vietnamese questions on Facebook/Website/other communication channels, after discussion with the Programme Director.
• Attend events as required.

II. Person Specification: 

• Experience in an administrative capacity – ideally coordinating complex international medical education training programmes.
• Must be fluent English speaking, with good verbal and written translation skills.
• Must have communication and interpersonal skills and be confident and able to successfully interact with senior members of local and central government
• Must be proficient in Microsoft Office (word, Excel, PowerPoint, Outlook) suite, capability in data base (Access, File Make Pro) and desktop publishing packages would be an advantage.
• Must understand diplomacy, patient confidentiality, and be honest, patient, hard working, enthusiastic and a good team player,
• Must have a “can do” attitude, be mature and flexible, self-motivated and passionate about ending preventable newborn deaths.
• Willing and able to travel

• Submit CV in English and relevant documents to jobs@newbornsvietnam.vn.
• Email subject: Your name – applied position
• Closing date for application: 13/04/2022

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