Strategic Content Coordination Assistant (Community Manager) (US Embassy Hanoi)

About

Announcement Number: HANOI-2023-43

Hiring Agency: Embassy Hanoi

Position Title: Strategic Content Coordination Assistant (Community Manager)

Open Period: 06/20/2023 - 07/04/2023

Vacancy Time Zone: GMT+7

Series/Grade: LE - 6520 9

Salary: USD $20,075 /Per Year

Work Schedule: Full-time - 40 hours per week. Indefinite subject to successful completion of probationary period

Promotion Potential: LE-9

Duty Location(s): 1 in Hanoi, VM

Telework Eligible: No

For More Info:

HR Section
84-24-38505000 Ext: 5127
HanoiHR@state.gov

Duties

Incumbent of this position will work under the direct supervision of the Strategic Content Coordination Specialist or Public Affairs Officer (PAO) designee and has no supervisory responsibilities. The incumbent will be responsible for building and maintaining Mission flagship digital properties (social media, website content); for developing a year-long editorial calendar to promote Mission priorities with online communities; researching and analyzing evolving markets for Mission digital properties; and customizing content and online engagement to promote Mission objectives. The incumbent will organize and host online conversations; design and develop innovative engagement opportunities and tools. The incumbent will provide guidance to Public Diplomacy (PD) Public Engagement staff and other Mission personnel who engage with online communities on standards, regulations, and policies for the use of digital properties.

Qualifications

Requirements:

EXPERIENCE: At least two years of progressively responsible experience in a multilingual, multicultural, or multinational organization is required. Market research and audience analysis, and design and execution of online campaigns must have been significant components of the job. Must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats.

JOB KNOWLEDGE: Must/must have:

Comprehensive knowledge of the attitudes and communication preferences of target audience groups.
Understand regional, demographic, ethnic, socio-economic, cultural, and linguistic factors and the influence of religious, cultural, and educational institutions in shaping Vietnamese opinions and preferences.
Strong online communications and analysis skills to identify and exploit engagement opportunities.
Understand management of digital properties and online communities, including marketing and/or advocacy campaigns.
Knowledge of trends in regional and international communications patterns and how they affect the Vietnamese communications landscape.
Detailed knowledge of legal regulations and procedural guidelines affecting content uses.
Comprehensive knowledge of both traditional and online engagement tools and programs used to convey policy in the public sphere, as well as knowledge of the related regulations, policies, procedures, and resource streams associated with each.

Education Requirements: A bachelor’s degree in communications, business, marketing, or local equivalent is required.

Qualifications: All applicants under consideration will be required to pass medical and security certifications.

Evaluations

LANGUAGE

Fluent in Speaking/Reading/Writing English is required. (This will be tested.)
Fluent in Speaking/Reading/Writing Vietnamese is required.

SKILLS AND ABILITIES: Must have/must be:

Analytic skills: Strong analytic skills to identify target audiences, understand their sensitivities, and identify the best strategic content, format, and delivery means to influence the audiences in support of U.S. policy objectives. Able to perceive the emergence of new influencers and preferences in consumption of information to analyze the impact of evolving content formats and delivery channels.

Communication/Interpersonal skills: Strong interpersonal skills to maintain Mission-wide collaboration/coordination on the use of digital tools and platforms to strengthen Mission diplomacy in the public sphere. Able to contribute to Strategic Content Coordination discussions of priority engagement, strategic content, and appropriate dissemination; to reach consensus; and to recommend optimal courses of action to the PAO. Excellent customer relations, interpersonal, and cross-cultural communication skills, and be able to engage the full range of Vietnamese priority audience groups through online engagement and Mission flagship digital properties. Excellent written and oral communication skills, including the ability to develop, write, and edit materials for digital dissemination in English and Vietnamese. Able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures. Able to informally interpret and translate between English and Vietnamese.

Management skills: Strong organizational skills to manage multiple engagement platforms at the same time, and actively engage with the public simultaneously on the platforms; incorporate strategic content from all Mission offices and agencies; and identify and resolve, or seek assistance in resolving, problems associated with online content and engagement. Able to contribute to development and updating of procedures and guidelines in response to changing communication technologies and changes in public opinion, formats, and internal Mission preferences for sharing strategic content and ability to manage projects such as marketing, information, or advocacy campaigns.

Technical skills: Must have detailed knowledge of and ability to build out and manage Mission flagship digital properties, including social media and mobile platforms, and to develop digital tools such as games and contests. Must be able to create and use photo and video sharing sites, podcasts, video, and other digital products. Must be fully adept at using audience analysis and analytic tools (Hootsuite, Google, and others). Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, graphic design. (This will be tested.)

Availability: Must be available to travel throughout Vietnam to develop professional contacts and create content and/or to support PD programs.

Benefits

Allowances:

Unique Conditions of Work Allowance: 7% of Annual basic salary (subject to review every two years).
Miscellaneous Benefits Allowance: US$1,000 per annum for FSN-09 and below, and US$3,000 per annum for FSN-10 and above.

Benefits:

Tet Bonus - one-month basic salary
Merit Based Compensation - annual salary increase based on performance
Annual leave - 120 hours per year and the annual leave hours will increase every five years of creditable service according to local labor law
Sick leave according to local labor law
Family leave - up to 5 days and other special leave as stipulated in the local labor law
Invest in yourself - 1 working day
American and Vietnamese holidays up to 21 days per year
Contribution to mandatory insurances according to Vietnam's Government law and regulation including social insurance, health insurance and unemployment insurance
Supplemental Health Insurance that the U.S. Mission covers 90% of the premium for employees and each EFM
Mission cash award for outstanding performance
Training opportunities abroad, in-country, on-the-job and online sources for professional career development

For EFMs, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.

How to Apply

All candidates must be able to obtain and hold a public clearance. To apply for this position, click the “Apply to this vacancy” button at the header of the page.

For more information about the job and how to apply visit the Mission internet site: https://vn.usembassy.gov/embassy-consulate/embassy-consulate-jobs/