Telesales Executive

Date: 10-Jun-2021

Location: Ho Chi Minh, East Asia, VN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Payband: 4

Department: Exams

Contract type: Indefinite

Location: Vietnam

Role Purpose

Handle all marketing enquiries whilst ensuring a high quality customer experience about all Exams products and services. Support the wider exams team in achieving its annual business targets by converting enquiries into sales.

Main Accountabilities

Handling enquiries: Answer email enquiries about all exams products from new and existing customers; answer enquiries from IELTS Facebook fans and enquiries about exams forwarded from other British Council Facebook fans.
Database Management and Record Keeping: Maintain and update all databases and statistics and reports in a timely and accurate manner.
Achieving Targets: Meet and exceed call handling targets agreed and set for the team; meet and exceed the plans for converting enquiries into registrations as agreed and set for the team.

Requirements

Candidate must have the right to live and work in the country in which the role is based
Minimum two years working experience in a customer service/sales environment, preferably in the services industry

Benefits

Annual leave
Statutory benefits
Commercial insurance package including accidental insurance, life insurance, and supplementary medical insurance Provident Fund – if applicable
Professional development opportunities

Closing Date: 27 June 2021, Sunday, - 23:59 PH TIME (GMT +8)

A connected and trusted UK in a more connected and trusted world.

Equality Statement

The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org