Start date: Candidate must be able to begin working within a reasonable period of time (90 days) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Relocation Expenses Reimbursed: No
Duties
The incumbent reports directly to the Travel Supervisor to form the Travel Office. The incumbent coordinates with Consulate Control Officers and visit counterparts to identify and execute the logistical phases of each visit. Responsibilities include visa approval paperwork, airport expediting, ARIBA requests for purchases, motorpool requests, hotel reservations, cost estimates, Control Room staffing, and other duties as assigned. The Travel Office will make in-country and international travel and accommodation arrangements for VIPs, CODELs, STAFFDELs, and other official Consulate visitors. As needed, the incumbent will arrange transportation needs, sightseeing tours, and shopping excursions, even acting as a personal guide. The incumbent develops relationships with hotels for special services, including, but not limited to room requests, late check-outs or early check-ins, meeting spaces for high-level visits, or receptions. The incumbent serves as the primary back up to the Travel Supervisor during their absence.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two years of work experience in the travel or hospitality field is required.
JOB KNOWLEDGE: Excellent understanding of local travel market, including airlines, hotels, and local tour companies.
Education Requirements:
EDUCATION: College or university studies is required.
[please upload degree and/or transcript as verification of educational requirement]
Evaluations:
This may be tested.
LANGUAGE:
Level III (Good Working Knowledge) Speaking/Reading/Writing of English is required.
Level IV (Fluent) Speaking/Reading/Writing of Vietnamese is required.
Please clarify level of your English and Vietnamese language skill on your application.
SKILLS AND ABILITIES:
The job holder must have excellent communication and organizational skills. This is a customer service position; the incumbent is expected to provide expedient, friendly, and professional service to Consulate General Ho Chi Minh City clients and D.C. counterparts.
The job holder must be customer-service oriented and be able to deal tactfully and effectively in English and Vietnamese with a variety of local and overseas vendors and U.S. citizen clients. Must have exceptional interpersonal skills. Must have basic MS Office skills and intermediate Internet searching capabilities. Basic math skills are important.
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff working at the U.S. Mission in Vietnam will receive the following allowances and benefits in addition to the annual basic salary listed above.
Allowances:
- Unique Conditions of Work Allowance: 7% of Annual basic salary (subject to review every two years).
- Miscellaneous Benefits Allowance: US$1,000 per annum for FSN-09 and below, and US$3,000 per annum for FSN-10 and above.
Benefits
- Tet Bonus - one-month basic salary
- Merit Based Compensation - annual salary increase based on performance
- Annual leave - 120 hours per year and the annual leave hours will increase every five years of creditable service according to local labor law
- Sick leave according to local labor law
- Family leave - up to 5 days and other special leave as stipulated in the local labor law
- American and Vietnamese holidays up to 22 days per year
- Contribution to mandatory insurances according to Vietnam's Government law and regulation including social insurance, health insurance and unemployment insurance
- Supplemental Health Insurance that the U.S. Mission covers 90% of the premium for employees and each eligible family member
- Mission cash award for outstanding performance
- Training opportunities abroad, in-country, on-the-job and online sources for professional career development.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
For the current COVID-19 Requirements please visit the following link.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau. For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va
HIRING PREFERENCE ORDER:
(1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
(2) AEFM / USEFM
(3) FS on LWOP and CS with reemployment rights **
* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.
How to Apply
How to Apply:
All candidates must be able to obtain and hold a Public Trust / Background Investigation clearance.
To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.
Required Documents:
To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.
All Applicants:
Residency and/or Work Permit
Degree (not transcript)
Language Scores (if available)
Certificate or License
Eligible Family Member Applicants:
Copy of Sponsor's Orders/Assignment Notification (or equivalent)
Passport copy
DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
SF-50 (if applicable)
High school diploma (or equivalent)Any additional documentation that supports or addresses the requirements listed above
Next Steps:
Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.
For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
Thank you for your application and your interest in working at the U.S. Consulate General in Ho Chi Minh City.
