Travel Supervisor (Temporary Position, Full Performance)

Position Title: Travel Supervisor
Open Period: 06/07/2022 - 06/21/2022Format MM/DD/YYYY
Vacancy Time Zone: GMT+7
Series/Grade: LE - 0910 8
Salary: USD $16,364
Work Schedule: Full-time - Temporary position not to exceed six months.
Promotion Potential: LE-8
Duty Location(s): 1 in Hanoi, VM
Telework Eligible: No

DUTIES Incumbent of this position will ensure that U.S. Government (USG) travel regulations are followed while overseeing all travel arrangements for Embassy personnel and visitors, including the arrangement of air tickets, hotels, and other travel related needs. The incumbent will monitor and supervise 1) the on-site travel contractor to ensure compliance with USG travel rules, regulations, and entitlements, and 2) the Visits Office Assistant Locally Employed Staff to coordinate the support of Hanoi’s many high-level visitors. S/he will receive and respond to requests for services by phone, email, or in person. S/he will report directly to the General Services Officer responsible for travel. This is a customer service position; the incumbent will be expected to provide expedient, friendly, and professional service to Embassy Hanoi clients. QUALIFICATIONS AND EVALUATIONS Requirements:

EXPERIENCE: At least four years of progressively complex work experience in the travel field is required.
JOB KNOWLEDGE: Must have an excellent understanding of local travel market, including airlines, hotels, and local tour companies.

Education Requirements: Completion of a university degree in hospitality, tourism, or administration is required. Evaluations: LANGUAGE:

Fluent in Speaking/Reading/Writing English is required. (This will be tested.)
Fluent in Speaking/Reading/Writing Vietnamese is required.

SKILLS AND ABILITIES:

Must be customer-service oriented and be able to deal tactfully and effectively with a variety of local and overseas vendors and U.S. citizen clients.
Must have exceptional interpersonal and negotiating skills
Must have basic MS Office skills and intermediate Internet searching capabilities.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. Qualifications: All applicants under consideration will be required to pass medical and security certifications. BENEFITS AND OTHER INFO:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Vietnam may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources (HR) Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.

HOW TO APPLY: All candidates must be able to obtain and hold a public trust security clearance.