Visa Support Officer (British Embassy Hanoi)

Application deadline: 19 June 2024
Grade: Administrative Officer (AO)
Type of Position: Full-time, Fixed Term
Working hours per week: 39.5
Duration of Post: 12 months
Region: Asia Pacific
Country/Territory: Vietnam
Location (City): Hanoi
Type of Post: British Embassy
Number of vacancies: 1
Salary: VND 29,130,000
Start Date: 12 August 2024

Main purpose of job:

UKVI Vietnam works closely with HOIO Vietnam, Visa Hubs and Central Service Teams in the UK to deliver a world-class visa service that supports UK economic growth & prosperity and keeps the UK border safe & secure. We are seeking a flexible colleague who will work well in a busy IT-based office environment, who can deliver their work on time and to a high standard. You will need to be adaptable and show a willingness to undertake a variety of tasks. You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us – so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues. The successful candidate will be a self-starter who can successfully work in a small but busy team. They will have an inquisitive mind, strong administration ability and be a team player with excellent interpersonal and time-management skills.

Roles and responsibilities / what will the jobholder be expected to achieve:

Enrichment activity: To deliver Vietnam enrichment activity by undertaking information enquiries with internal and external partners, undertaking document checks and conducting visa customer interviews – all within agreed priorities, deadlines and customer service-standards.
Generating statistics/ Admin support: To generate monthly visa statistics and all other relevant administration to support the UKVI team. To attend regular meetings with HOIO Vietnam, regional team and Visa Hubs for sharing best practices and local knowledge on enrichment activity.
Translating: Translating documents between Vietnamese and English.

Essential qualifications, skills and experience

Education: must be a university graduate
An excellent command of English and Vietnamese (written and spoken). This will be tested at interview.
Good communication and people-friendly interpersonal skills, and the ability to develop productive relationships with other teams around the network
Strong computer skills (MS Office, accessing databases & web-based applications)
The ability to work as part of a small team in Hanoi and work under pressure to meet challenging targets
A positive attitude, can do attitude, with attention to detail

Desirable qualifications, skills and experience

A background in immigration administration or other administration role in an overseas Embassy
A background of checking or testing information submitted to a private or government sector organisation
Familiarity with the Vietnamese social system and official documents held by Vietnamese citizens