- To provide overall leadership to all People & Culture (P&C) and Organizational Development functions and support the strategic direction of World Vision Vietnam.
- To make the organization ready to undertake continuous improvement in quality and effectiveness of its people management strategies;
- To ensure that all WVI People and Culture standards have complied.
- Strategic, viable inputs and technical advice to National Director (ND) and Senior Leadership Team (SLT) during organizational planning and assessment, leadership development initiatives are provided to support the execution of the Field Office Strategy and business plans in the alignment with Our Promise phase II.
- Appropriate actions are taken to ensure that WVI Partnership P&C standards and other related P&C Partnership initiatives are followed in the field.
- P&C metrics monitored and reported for efficiency on talent acquisition, development, retention, performance management, employee engagement and organizational leadership – reflecting high standards of organisational performance.
- Leadership development needs addressed.
- Evidence of mindset and behaviours among staff transformed to realise Our Promise. Culture of agility and innovation is strengthened.
- Relevant and viable polices and guidelines are recommended to formulate organizational policies that lead to better organizational and departmental performance. In consultation with the ND ensure the ongoing evolution of HR policies, procedures and systems appropriate to the working needs of the organization, consistent to WVI Partnership P&C standards, and the local legal context. Risks pertaining to P&C area are minimized.
- PnC &OD short term and long-term directions that are aligned with the organization’s strategic direction, and support the NO business plans are developed and well implemented.
- The People & Culture team has the required capacity, capability, systems, processes, policies and guidelines to drive transformation of mindsets and behaviours to deliver the national strategy and contributing to realization of Our Promise.
- Professionalism and accountability in delivering services to staff and leaders are ensured.
- Having a lean and effective PnC team which is able to support both Area Programs and Grants as well as is able to support NO Strategic direction.
- Overall leadership and technical support as well as regular coaching and mentoring is provided to the PnC team members to support their professional growth and development. Second liners for PnC leadership position are identified and developed.
- Our People system is fully operational with 100% accuracy and effectively utilized. Simplified and effective P&C processes.
- Government Relations with the local labor agencies (DIPSERCO, SCEDFA, FOSCO) and other local partner agencies on HRM related issues are maintained and strengthened, and the legal compliance is ensured.
- Workforce plan is in place and updated.
- Evidence of effective staff acquisition and retention.
- Well-designed recruitment policy, systems and processes to attract HIPOs with the required mind-set and behaviours.
- National staff capacity fully developed.
- Appropriate job rotation and relocation is well arranged and coordinated in consultation with line managers and concerned departments, which enables staff professional growth and career development.
- The traineeship program is planned and implemented so that there is always a bench strength in the organization to cater the growth as well as have capable and committed workforce for very remote locations including Dien Bien, Tuyen Quang, Tram Tau, Son Tay, South Tra My.
- Appropriate Staff Care policies are in place to ensure well-being of staff.
- Lead annual Our Voice survey. Follow up actions to improve OV results are developed and implemented in consultation with SLT and relevant managers.
- In consultation with the ND, ensure that the Compensation & Benefits are competitive (on par with other INGOs which are similar to WVV) to attract good professional staff as well as retain committed staff.
- Periodical salary surveys are undertaken.
- All the jobs are objectively and fairly evaluated and graded by Hay.
- Ensure performance based pay for all national staff.
- Ensure performance culture continues to be strengthened, including reinforcement of the implementation of Partnering four Performance (P4P) approach. This includes recognition of good performers, and dealing with non performers and other HR related issues in a timely manner.
- On-going performance and career conversations take place at all levels.
- Ensure that the performance development is implemented in line with talent management system.
- Staff fully aware of Ethics point.
- IIM cases are uploaded and managed properly.
- Facilitate staff grievances and disciplinary action process in collaboration with line managers. Liaise with the Partnership Office Legal department and local Legal Counsel on matters pertaining to any employee-employer relationship that will have legal ramifications to WVI.
- Succession plan, career development plan and talent review is developed and implemented, focusing on highly potential and committed staff.
- Potential successors/secondliners for key and critical positions and for future leadership identified and systematically nurtured.
- Orientation strategy in place that helps new staff to understand and subscribe to WV core values and ethos.
- Training/coaching programs and processes are designed and facilitated.
- Develop middle managers and future leaders for the organization, leveraging the use of WVI resources including SLDP, GLO. Management Essentials.
- Standards, policies and guidelines for staff and leadership development are set in consultation with SLT.
- Effective mechanism is designed and implemented to maximize ROI of L&D efforts.
- Ensures that Christ-centered commitment is a foundational mandate of PnC&OD processes.
- Provides time and space for staff to participate in organizationally initiated spiritual formation activities when appropriate.
- Creates opportunities for spiritual reflection of PnC staff to increase their sense of meaningful job and passion for the ministry.
- Leads the PnC department in modeling biblical ethics and principles in actions and lifestyle.
- Leads the organizational reflection upon request or when deemed necessary.
- All staff are able to live out WV core values.
- Bachelor’s degree in Human Resource Management & Organizational Development or Business Administration.
- Proven record with HR functions, having initiated and implemented purpose-driven and organization-focused change.
- Demonstrated competency in developing systems, policies and guidelines to support people management and organizational effectiveness.
- Proven leadership and management skills in restricted context.
- Has good knowledge and understanding of local labor laws on Compensation, Labor Relations/Standards, and Issuances.
- Has broad and deep working knowledge on recruitment, retention and separation of staff.
- Ability to champion the cause and concerns of the employees without compromising the values and resources of the organization.
- Ability and skills to build the capacity of individual staff, leaders and the organization to meet and exceed the competencies/capabilities required to achieve organizational goals and objectives.
- Ability to travel across the country and abroad.
- At least 5 years of broad and deep experience in leading and managing Human Resource team and relevant experience in organizational development, leadership development and change management in World Vision context.
- Effective in written and verbal communication in English.
- Subject to permission to work in Vietnam.
- Masters degree in HRM is preferred.
- Experience working in the development sector.
- The position requires ability and willingness to travel domestically and internationally up to 30 % of the time.
- Extremely high pressure.
- Diverse working environment and culture.
- Restricted context.
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