Strategic Content Coordination Assistant (Community MGT Coordinator)(Consulate Ho Chi Minh City)

Job Description

• Announcement Number: HOCHIMINH-2023-39-RA1
• Hiring Agency: Consulate Ho Chi Minh City
• Position Title: Strategic Content Coordination Assistant (Community Mgt Coordinator) - All Interested Applicants
• Open Period:11/24/2023 - 12/08/2023
• Vacancy Time Zone:GMT+7
• Series/Grade:LE - 6520 8
• Salary:USD $16,364 /Per Year
• Work Schedule:Full-time - The work schedule for this position is 40 hours per week, from Monday to Friday.
• Promotion Potential:LE-8
• Duty Location(s): 1 in Ho Chi Minh City, VM
• Telework Eligible: No
• Application Deadline: 08/12/2023

Duties

The Community Management Coordinator works under the direct supervision of the Strategic Content Coordination and Press & Media Specialist or Public Affairs Officer (PAO) designee, and has no supervisory responsibilities.  Is responsible for building and maintaining Consulate flagship digital properties (social media, website content); developing a year-long editorial calendar designed to promote Mission priorities with online communities; researching and analyzing evolving markets for Consulate digital properties; and customizing content and online engagement to promote Mission and Consulate objectives.  Coordinates digital outreach with counterpart on American Spaces team to create harmonious and complementary digital engagement with the Consulate’s priority audiences. Organizes and hosts online conversations; designs and develops innovative engagement opportunities and tools.  Provides guidance to Public Diplomacy (PD) Section Public Engagement staff and other Consulate personnel who engage with online communities, on standards, regulations, and policies for the use of digital properties.

Qualifications and Evaluations

Requirements:

EXPERIENCE:

This position requires a total of at least three years of progressively responsible experience in a multilingual, multicultural, or multinational organization is required.  Market research and analysis, and design and execution of online campaigns, must have been significant components of the job.  Must have experience managing digital properties, including direct online interaction with the public, and content creation in multimedia and traditional formats.

JOB KNOWLEDGE:

Must have comprehensive knowledge of the attitudes and communication preferences of target audience groups.  Must understand regional, demographic, ethnic, socio-economic, cultural, and linguistic factors and the influence of religious, cultural, and educational institutions in shaping Vietnamese opinions and preferences.  Must have strong online communications and analysis skills to identify and exploit engagement opportunities.  Must understand management of digital properties and online communities, including marketing and/or advocacy campaigns.  Knowledge of trends in regional and international communications patterns and how they affect the Vietnamese communications landscape is required.

Comprehensive knowledge of both traditional and online engagement tools and programs used to convey policy in the public sphere, as well as knowledge of the related regulations, policies, procedures, and resource streams associated with each, are required.

Education Requirements:

EDUCATION:

A bachelor’s degree in communications, business, or marketing, or local equivalent is required.

[please upload degree and/or transcript as verification of educational requirement]

Evaluations:

This may be tested.

LANGUAGE: 

• Fluent Speaking/Reading/Writing of English is required.
• Fluent Speaking/Reading/Writing of Vietnamese is required
• Please clarify level of your English and Vietnamese language skill on your application.

SKILLS AND ABILITIES: 

Analytic skills:  

Must have strong analytic skills to identify target audiences, understand their sensitivities, and identify the best strategic content, format, and delivery means to influence the audiences in support of U.S. policy objectives.  Must be able to perceive the emergence of new influencers and preferences in consumption of information to analyze the impact of evolving content formats and delivery channels.

Communication/Interpersonal skills:  

Must have strong interpersonal skills, excellent customer relations, interpersonal, and cross-cultural communication skills, and be able to engage the full range of Vietnamese priority audience groups through online engagement and Consulate flagship digital properties.  Must have excellent written and oral communication skills, including the ability to develop, write, and edit materials for digital dissemination in both English and Vietnamese.  Must be able to tailor communications to fit formal and informal situations and different ethnic, religious, and linguistic cultures. Must be able to interpret and translate informally between English and Vietnamese.

Management skills:  

Strong organizational skills are required to manage multiple engagement platforms at the same time, and actively engage with the public simultaneously on those platforms; and identify and resolve, or seek assistance in resolving, problems associated with online content and engagement.  Must be able to contribute to development and updating of procedures and guidelines in response to changing communication technologies, and changes in public opinion, formats, and internal Mission preferences for sharing strategic content.  Must be able to manage projects such as marketing, information or advocacy campaigns, including associated project budgets, schedules, and daily operations to produce, adapt, and disseminate time-sensitive content.

Technical skills:

Detailed knowledge of and ability to build out and manage Consulate flagship digital properties, including social media and mobile platforms, and develop digital tools such as games and contests, are required.  Must be able to create and use photo and video sharing sites, podcasts, video, and other digital products.  Must be fully adept at using audience analysis and analytic tools (Hootsuite, Google, and others).  Good keyboarding, data entry skills, and excellent familiarity with electronic discovery tools, in particular the internet, and standard information retrieval practices and procedures are required.  Thorough, detailed knowledge of various computer software programs, specifically Microsoft Word, Excel, graphic design, and PD-specific software, databases, and reporting tools, is required.

Availability:  

Must be available to travel throughout Vietnam to develop professional contacts and create content.

EQUAL EMPLOYMENT OPPORTUNITY (EEO):

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Agency Benefits:

Locally Employed Staff working at the U.S. Mission in Vietnam will receive the following allowances and benefits in addition to the annual basic salary listed above.

1.Allowances: 

Unique Conditions of Work Allowance: 7% of annual basic salary (subject to review every two years).  Miscellaneous Benefits Allowance: US$1,000 per annum for FSN-09 and below, and US$3,000 per annum for FSN-10 and above.

2. Benefits:

- Tet Bonus: one-month basic salary.  Merit Based Compensation: annual salary increase based on performance.

- Annual leave: 120 hours per year and the annual leave hours will increase every five years of creditable service according to local labor law.  Sick leave according to local labor law. Family leave: up to 5 days and other special leave as stipulated in the local labor law.  Invest in yourself:1 day.  American and Vietnamese holidays up to 21 days per year.

- Contribution to mandatory insurances according to Vietnam's Government law and regulation including social insurance, health insurance and unemployment insurance.

- Supplemental Health Insurance that the U.S. Mission covers 90% of the premium for employees and each eligible family member.  Mission cash award for outstanding performance. Training opportunities abroad, in-country, on-the-job and online sources for professional career development.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau. For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.) and for additional employment considerations, please visit the following link: https://careers.state.gov/downloads/files/definitions-for-va

HIRING PREFERENCE ORDER:

1. (1) AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. (2) AEFM / USEFM
3. (3) FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to apply

All candidates must be able to obtain and hold a Public Trust / Background Investigation clearance.

To apply for this position click the “Submit Application” button in this link.  For more information on how to apply visit the Mission internet site.

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• • Residency and/or Work Permit

  • Degree (not transcript)

  • Language Scores (if available)

  • Certificate or License

Eligible Family Member Applicants:

• • Copy of Sponsor's Orders/Assignment Notification (or equivalent)

• • Passport copy

• • DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

• • SF-50 (if applicable)

• • A bachelor’s degree (or equivalent)Any additional documentation that supports or addresses the requirements listed above

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Consulate General in Ho Chi Minh City.

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