Technical Officer – Information Communication Technology – USAID SHIFT

Technical Officer – Information Communication Technology (TOICT) - USAID SHIFT - Vietnam

FHI 360 is a non-profit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. The United States Agency for International Development (USAID) Sustainable HIV and Tuberculosis Responses from Technical Assistance (SHIFT) program is a five-year contract managed by FHI 360 in Vietnam to help local stakeholders achieve epidemic control and transition sustainable HIV and tuberculosis (TB) services. The program is currently working with government, community, and private sector partners to enhance outreach and linkage to services through online-mediated platforms.

Summary of position

The TOICT supports the Technical Manager, ICT (TM) in implementing USAID SHIFT digital health activities. This includes support to the TM to collaborate with the leads for community outreach and testing, clinical care and treatment, communications, and strategic information, to ensure that online-mediated services effectively recruit, track, and support clients as they move through the HIV services cascade. Specifically, the TOICT assists with the development online content, innovations, monitoring of program quality, and capacity strengthening efforts for local partners in implementing online interventions and achieving program objectives. The position will be located in Hanoi, Vietnam.

Primary duties

Supports the TM in implementation of online marketing efforts including social network outreach, social influencer outreach, and online advertising to help programs maintain contact with beneficiaries and reach new audiences virtually.
Supports the TM and USAID SHIFT and partners to use online surveys and social media mapping approaches to plan online HIV outreach and service delivery.
Supports the TM and USAID SHIFT and partners to enhance the use of an Online Reservation App (ORA) to manage client referrals, clinic appointment management and reporting, client case management, and data analysis and program improvement.
Supports the TM and SHIFT partners and technical teams to adapt and regularly update context-appropriate materials including messages, campaigns, confidentiality guidelines, etc.
Helps develop content and visuals for online social media presence that relates to technical priorities and meeting the need of KPs
Collaborates with the TM to support SHIFT partners to manage and operate online activities (Facebook Fanpages, Zalo Official account, dating apps, etc.) by providing training/coaching to ensure online activities are appropriately targeted and KP friendly.
Assists the TM and partners to monitor weekly progress of online activities, and collaborates with technical leads from the community, facility, and strategic information teams to analyze data, identify gaps, and develop quality improvement measures
Contributes to relevant reports, publications, web content/blogs, and presentations.

Qualifications

Ability to read, write, and communicate easily via social media in Vietnamese.
Experience working with key populations/belongs to a key population group.
Can maintain confidentiality of peer and/or client identities, status, and content; is comfortable handling sensitive personal information
Familiarity with Vietnamese health system a plus.
Articulate, professional and able to communicate in a clear, positive manner

Experience and applied knowledge & skills

At least 2-5 years’ experience in working on digital interventions and or communications programs
Experience working on key population HIV programs; social and behavior change communication, and/or online client support expertise
Experience in information technology and technical support
Knowledge of social media platforms in Vietnam, including the experience designing social media posts or producing appealing and creative content
Excellent oral and written communication skills (Vietnamese); English also preferred
Demonstrated proficiency developing online content; proficiency in MS Office Suite also desired
Experience using online booking, and client relationship management software (preferred)
Experience working on online forums/platforms including but not limited to Facebook Fanpage, group, Zalo, Instagram; or familiar with them

Education

Bachelor's Degree or equivalent in economics, education, environment, health, human development, information science, international development, social work, social sciences or a related field.

We are an equal employer and LGBT members, PLHIV, and persons with disabilities are encouraged to apply for this position.

How to apply

Interested candidates are invited to visit FHI 360’s career page at https://www.fhi360.org/careers and apply the position ONLINE by May 26, 2020. Selection and interview will be performed constantly and interested candidates are encouraged to apply as soon as possible.

Only shortlisted candidates will be contacted for interviews.