Thực Tập Sinh Supporter Care

I. Key responsibilities & accountabilities

1. Works under the close supervision of SCO to build and maintain strong relationship with supporters

Under the planned reporting schedule, all communications material for LRPs in charge are well collected and implemented
Supporter’s letters and gifts are well managed
Supporters get updated information about their sponsored child
Supporters’ queries are settled with requirement of quality and deadlines

2. Prepares and monitors communications to supporters for LRPs

With instructions and close guidance by line manager: Welcome letters are well prepared and sent to supporter
Reports and child messages (CM) are checked and dispatched to supporters in accordance with requirements of quality communication plans
Photos of sponsored children are updated to supporters as per the plan agreed with Funding Affiliates (FAs) in advance
Sponsors’ queries are properly and timely solved
CS reports are prepared to FAs and sponsors

3. Manages child sponsorship database system for assigned LRPs

Database of sponsors and child profiles are well managed both with hard copies and software (CS database system)
Child messages, queries, correspondence are logged
Child profile for top up and transfer processing.
Photo updates at Country Programme office processing
Letter & gifts from sponsor translation.
Child message translation.
Letters and CM merging for mailing.
Other tasks (filling, check child profile data etc.)

4. Safety & Security

The Safety and Security Plan, Procedures and guideline by AAI and AAV are followed.
The safety and security procedures for staff are implemented.
Risks for staff safety and security are timely reported to Security Focal Person or Head of Department.

5. Others

II. Qualifications

Education (Degrees/certificates required): University degree in social science/ Business management/marketing/economic development or any relevant field.
Excellent command in Vietnamese and English
Proficient with Microsoft Office suite including Word, Excel and Power Point
Interest in humanitarian issues and sound knowledge on poverty reduction strategies/ plan and development issues
Good understanding of child rights and child related issues
Commitment and honesty
Self-motivating personality

Location Hanoi

Deadline 24 September 2021

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