Thực Tập Sinh Supporter Care

I. Key responsibilities & accountabilities

1. Works under the close supervision of SCO to build and maintain strong relationship with supporters

• Under the planned reporting schedule, all communications material for LRPs in charge are well collected and implemented
• Supporter’s letters and gifts are well managed
• Supporters get updated information about their sponsored child
• Supporters’ queries are settled with requirement of quality and deadlines

2. Prepares and monitors communications to supporters for LRPs

• With instructions and close guidance by line manager: Welcome letters are well prepared and sent to supporter
• Reports and child messages (CM) are checked and dispatched to supporters in accordance with requirements of quality communication plans
• Photos of sponsored children are updated to supporters as per the plan agreed with Funding Affiliates (FAs) in advance
• Sponsors’ queries are properly and timely solved
• CS reports are prepared to FAs and sponsors

3. Manages child sponsorship database system for assigned LRPs

• Database of sponsors and child profiles are well managed both with hard copies and software (CS database system)
• Child messages, queries, correspondence are logged
• Child profile for top up and transfer processing.
• Photo updates at Country Programme office processing
• Letter & gifts from sponsor translation.
• Child message translation.
• Letters and CM merging for mailing.
• Other tasks (filling, check child profile data etc.)

4. Safety & Security

• The Safety and Security Plan, Procedures and guideline by AAI and AAV are followed.
• The safety and security procedures for staff are implemented.
• Risks for staff safety and security are timely reported to Security Focal Person or Head of Department.

5. Others

• Documents are translated and monitored
• Other tasks as assigned by line manager are well performed

II. Qualifications

• Education (Degrees/certificates required): University degree in social science/ Business management/marketing/economic development or any relevant field.
• Excellent command in Vietnamese and English
• Proficient with Microsoft Office suite including Word, Excel and Power Point
• Interest in humanitarian issues and sound knowledge on poverty reduction strategies/ plan and development issues
• Good understanding of child rights and child related issues
• Commitment and honesty
• Self-motivating personality

APPLY HERE

Location Hanoi

Deadline 24 September 2021