Visa Assistant

Announcement Number: HOCHIMINH-2022-19-S
Hiring Agency: Consulate Ho Chi Minh City
Position Title: Visa Assistant (NIV) (6 positions) - All Interested Applicants
Open Period: 08/15/2022 - 08/29/2022
Vacancy Time Zone: GMT+7
Salary: USD $13,827
Work Schedule: Full-time - Full-time - The work schedule for this position is: Full Time 40 hours per week, from Monday to Friday.
Duty Location(s): 6 in Ho Chi Minh City, VM

For More Info:

Human Resources Office
84-28-35204200
HoChiMinhCityHR@state.gov

Overview

Hiring Path: Open to the public
Who May Apply/Clarification From the Agency: For USEFM - FS is FP-7 (Starting Salary). Actual FS salary determined by Washington D.C.
Open to: All Interested Applicants / All Sources
Security Clearance Required: Public Trust - Background Investigation
Appointment Type Details: Indefinite subject to successful completion of probationary period
Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:

The work schedule for this position is: Full Time (40 hours per week)
Start date: Candidate must be able to begin working within a reasonable period of time (90 days) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Not Required

Duties

The Visa Assistant is responsible for all functions associated with nonimmigrant visa (NIV) application processing such as preloading visa cases, conducting intake, performing data entry, biometric collection, visa printing, document pass-back, and assisting consular officers with Vietnamese language interpretation, as needed during interviews. The jobholder screens incoming information from a variety of sources and organizes it in accordance with U.S. immigration law and Department of State regulations to ensure that the consular officer can effectively adjudicate NIV applications and that all legal requirements of the application process have been met. The incumbent assists with consular outreach activities and handles tasks related to statistical analysis and information technology, including compiling statistics and workload reports, developing and maintaining NIV databases; and maintaining up-to-date information on the public-facing visa pages on the Consulate’s public website and internal SharePoint site. The Visa Assistant follows consular and ethics regulations established in the Foreign Affairs Manual (FAM) by the Department of State and the Bureau of Consular Affairs (CA) and Post’s standard operating procedures. In addition to Microsoft Office, the Visa Assistant uses consular-specific software including the NIV program, Atlas, and the Consular Consolidated Database (CCD). The incumbent reports directly to the Supervisory Visa Assistant and is reviewed by the Visa Specialist and the American Team officer.

Qualifications and Evaluations

EXPERIENCE: The incumbent must have at least four years of administrative or customer service experience, work in the consular field, or experience dealing with government agencies in terms of applying and following complex government regulations. JOB KNOWLEDGE: The incumbent must have a solid understanding of Vietnamese law as it pertains to marriage, personal property, civil rights, and immigration, as well as of the national and provincial education systems, in order to be able to evaluate the bona fides of various public documents submitted. LANGUAGE:

Good Working Knowledge Level Speaking/Reading/Writing of English is required.
Fluency Level Speaking/Reading/Writing of Vietnamese is required. [Please clarify level of your English and Vietnamese language skill on your application.]

SKILLS AND ABILITIES: The incumbent must be able to deal with customers in a professional and courteous manner, and to work under pressure. The position requires excellent data entry skills due to the high volume of visa applications processed. Accuracy of data entry is a critical requirement. The position requires basic mechanical skills in order to operate specialized office machines related to issuance of visas, biometric equipment, and/or photographic equipment. Basic mathematical skills are required for compiling visa statistical and workload information. Incumbent must have knowledge of Microsoft Office and IT software involving the most common social media platforms and the Internet. The incumbent also must have the ability to translate/interpret professionally English to Vietnamese and vice versa, as well as the ability to apply good judgment in evaluating evidence and to apply complex regulations. The incumbent must be able to understand government regulations and legal documentation for multiple disciplines. The incumbent must have excellent organizational, management and interpersonal skills, the ability to multitask efficiently with a high degree of accuracy in a very demanding work environment and the ability to perform all duties connected with NIV processing. EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Benefits and Other Info

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Consulate General Ho Chi Minh City may receive a compensation package that may include health, separation, and other benefits. For EFMs, benefits should be discussed with the Human Resources Office. The pay plan is assigned at the time of the conditional offer letter by the HR Office.

How to Apply:

All candidates must be able to obtain and hold a Public Trust or Background Investigation clearance. To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site. Required Documents: To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position. All Applicants